Bernadette Pratt
Client Services Coordinator

Bernadette is part of the team at the Prestige Inhome Care Canterbury office and has become a valuable and integral member of the Prestige team, bringing with her a good sense of humour and strong administrative skills. Bernadette has experience in the medical field and has worked with a Radiologist for the past 10 years before joining Prestige Inhome Care. Bernadette has the knowledge and experience to work closely with clients and has been able to build strong community relationships since joining Prestige.

 

Donna King
Client Service Coordinator

Donna joined the Canterbury Prestige Team as a Client Service Coordinator in November 2013 having had 6 years experience in Aged Care Support. She brings a strong background in Aged Care Customer Service with her highly developed skills in administration and co-ordination. She takes pride in her ability to adequately match our clients with the appropriate carer to provide client families with the support and services they require. She has developed strong relationships with many Case Managers and has continued to build on this since joining our Team.

 

 

Angela Hawkins
Client Service Coordinator

Ang joined the prestige team in July 2015 after working in the University sector as an Administration Manager, both in the UK and Australia, for over 10 years.  She moved to Australia in October 2009 with her (Australian) husband and three children and has never looked back! She comes to Prestige with a wealth of customer service experience as well as personal experience caring for a family member with Dementia. It was this personal experience that made Ang realise the importance of keeping someone in their familiar surroundings during illness or difficult times and is the reason why Prestige is the perfect fit for her! 

 

Candice Couzin 
Client Service Coordinator

Candice has over 12 years’ experience within Recruitment, Human Resources and Account Management. Candice in 2014 completed Certificate 3 in Age care and has experience working as an in-home carer. Candice has combined her passion for the elderly and the recruitment industry. She looks forward to utilising her skills and experience to provide the highest possible standard of care to all our clients.      

 

Caitlin Boyd-Gerny
Human Resources Coordinator

Caitlin joined the Prestige team in 2014 as an Office Administrator and has since been promoted to Human Resources Coordinator. Caitlin has a strong background in Human Resources, Customer Service and Business Administration, and completed a Bachelor of Commerce with a major in Human Resource Management and a Diploma in Human Resource Management in 2014. She aims to work alongside the Client Services Coordinators to ensure our clients receive the best possible service and that the business runs as efficiently as possible. Caitlin hopes to use her outgoing and hardworking attitude to further develop her skills within Prestige Inhome Care.

 

Hayley Parton

Nursing Services Manager

Hayley Parton graduated from ACU in 2013. She is a Registered Nurse Division 1 with 3 years experience in community nursing based on the Mornington Peninsula. Her passion is aged care and working with people to keep them as possible within their homes. Her goal is to work towards patient advocacy as she is passionate about the rights of our elderly community.

 

 

 

Darella Carr
Case Manager

Darella joined the team at Prestige in July 2016 as a Case Manager. She has 20 years experience working in various roles across the Aged Care sector. This has given her much valued knowledge snd experience to assist in delivering individualised and professional services to both Home Care
Package
and private clients, which in turn enables them to live in their own home in a safe and Supported manner.

 

 

Anita Hopkins
Case Manager

Anita joined the team in December 2016 as a Case Manager. She comes with nearly 30 years of experience working in various roles across the Aged Care Sector including practical experience in the Disability Sector. Anita’s goal is to assist people on their individual journey to empower, advocate and support their independence as much as possible ensuring they, and their family members, have access to information and services in their desire to remain living in their own home and connection to the community.

 

 

 

Rosemary Hermans
Quality Manager

Rosemary Hermans is a community development specialist with a lifetime of studying and working in the largest not-for-profit organisations in the country.  With four degrees including a recent Doctorate of Philosophy in Leadership Perspectives, which was completed at the School of Business and Law at Swinburne University, Rosemary understands the complexity, regulation and compliance occurring in the community sector.  An innovative thinker, with meticulous project management and communication skills, she brings decisive planning, ISO quality accreditation standards and solid business management tools to her role as the Quality Manager.  

 
 
Rhonda O'Meara
Accounts Receivable

Rhonda joined the Prestige Inhome Care Mornington Peninsula team as part of the accounts team in 2009. She has a strong background in accounts with experience spreading across a variety of manufacturing industries including printing, uniforms, roof plumbing, and the service industry. This wealth of knowledge and ability to communicate well with all personalities makes her the perfect fit for Prestige Inhome Care Mornington Peninsula. She focuses on sorting any issues which may arise and maintaining a positive relationship with clients and cash flow for Prestige.
 
 
Mhairi Mercer 
Client Services Co-ordinator 

Mhairi joined the Prestige Inhome Care Mornington Peninsula team as a dedicated member of our care team in 2013 after completing her Certificate 3 in Aged Care,  Home and Community Care, and Certificate IV in Aged Care and Disability. In 2014 she accepted a role as client services co-ordinator. Mhairi comes from a strong retail management background which gives her outstanding communication skills. Mhairi is focused on matching our carers to the appropriate client in order to achieve the best possible outcome for all. She prides herself in her ability to find a staff member for every request no matter how little notice is given or the distance which has to be travelled.


Michelle Clearihan 
Client Services Co-ordinator 

Michelle joined the Mornington Prestige team as a pro active member of our care team in 2015 after completing her Certificate 3 in Aged Care earlier in the year. Shortly after commencing Michelle accepted a role as client services co-ordinator. Michelle commenced her working career in the banking industry giving her hands on experience with customer service. Michelle prides herself on working to achieve client satisfaction. Her calm approach has enabled her to quickly establish positive relationships with clients, carers and case manager.

 

Lauren Brown
Case Manager
Lauren joined the team at Prestige Inhome Care as a Case Manager in December 2014. She has over 15 years experience working in various roles across the Disability sector. Lauren has a number of qualifications in disability including an Advanced Diploma in Disability. Lauren is also a qualified trainer specialising in Cert IV in disability training. Lauren has a passion for disability support ensuring participants continue to live in their communities independently. She is outcome driven and aims to assist each individual to reach their desired goals and aspirations, within realistic timeframes.  

 

Stacey Hosking

Stacey joined Prestige Inhome Care in December 2014 as a Client Services Coordinator in the Geelong office. Stacey has a Certificate 3 in Business and has many years of customer service experience in retail and administration. Stacey is passionate about clients remaining in their own home and retaining their independence.

 

 

 

 

 

Leanne Murray
Team Leader- Service Coordination
Leanne has been in the Community Services Field for over 20 years, gaining invaluable knowledge and experience working across many facets of the Community Care Industry. She holds a Certificate 4 in Business and Certificate 4 in Disability. Leanne's background in personal care gives her first hand experience in the needs of clients and brokers. Leanne’s experience along with her ability to liaise in a positive manner with all clients, careers, case managers and members of the My Health Carers team makes her the perfect fit for team leader.

 

Cindy Edwards

Cindy joined the Prestige team in December 2014 as a client services Co-ordinator. Cindy has a Certificate 3 in Aged and Community Care and has worked in the aged care field for over 11 years in administration and as a personal Carer. Cindy is passionate about working with people in the community and assisting them to remain independent and comfortable in their own home.

 

 

 

Leah Stones

Client Services Co-ordinator

Leah joined the Prestige team in February 2015 as a trainee in Reception and Administration. After completing her traineeship in 2016, Leah moved into a coordination role at Prestige Inhome Care.  Leah has 5 years of customer service experience and is committied and passionate about her new role in client care co-ordination. 

 

Mark McPhee
IT Manager

Mark 30 years of experience in the IT industry with a broad range of skills ranging from data processing, systems analysis and development, through to network and systems administration and helpdesk support over that time. He has a Diploma of Programming and is a Microsoft Certified Professional. He has worked in various sectors including Airlines, Education and Manufacturing during his career, both in Australia and Europe. He has been in Aged and Community Care for the past 7 years. Mark is passionate about delivering the best possible experience for staff and clients through the use of technology.

 

 

Phillip Watson 
Maintenance Manager 

Phillip has 20 years experience in carpentry and joined the MHC team in 2008. Phillip is a qualified Carpenter. Phillip's role at MHC is to assist in the management and organisation of all maintenance services for our customers and clients. Phil liaises with Care Managers and Occupational Therapists and attends clients' homes to assist with all their home maintenance needs and has access to licensed trade professionals when certification is necessary.

 

 

 

 

Brandon Taua'a
Human Resources Coordinator

Holding a Bachelor of Business (Human Resource Management), Brandon has joined our team as Human Resources Coordinator. He has past experience working in HR Administration, particularly supporting new employee orientation, managing employee compliance records and ensuring accurate policy and procedure management. Brandon is currently undertaking a Certificate IV in Work Health and Safety to go hand-in-hand with building his practical Workplace Health and Safety knowledge at Prestige.

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