What sort of people do your staff visit?
All our clients are individuals. They each have their own story. They include people who:
- Enjoy living in their own home despite any health concerns (either permanent or temporary)
- Appreciate discreet and diligent workers
- Value their own routine
Some of our clients may have a broken bone or a wound and need a Registered Nurse to visit them. Others may just be slowing down a little and need some help with jobs around the house, getting to appointments, and other activities, while they continue living at home.
WHAT SERVICES DO YOU PROVIDE?
We can assist with whatever services you might require. Care is individually tailored and may include personal care, domestic support, transport to appointments, cooking and shopping and socialisation.
We also provide clinical care such as wound care, medication management, diabetes management and clinical assessments.
How much or how little care can I arrange?
We specialise in providing both 24 hour care for people with high care needs and more casual care, which starts from as little as 1 hour.
Do I have to sign up for a certain period?
There are no lock-in contracts and care can be arranged from as little as one visit, to a more regular ongoing arrangement.
How much does care cost?
Our friendly staff are always available to explain the costs of the various services we provide.
Feel free to call us and we’ll be happy to provide an obligation-free assessment and cost estimate for you.
If you think you may need a 24 hour care program, we’ll provide you with a personalised care quotation following a discussion about your loved one’s individual needs and wants.
All of our care comes with a service guarantee. If at any time you feel this guarantee is not being fulfilled, you are encouraged to contact our CEO directly on 0401 391 411.
Who can make a referral?
Anyone can refer clients to us. You may be a husband or wife, a family member or a friend of someone who needs some extra care. We also receive referrals from doctors and other healthcare professionals and organisations.
How do you ensure your staff are professional?
Your peace of mind is crucial to us, so all staff undergo a face-to-face interview, complete reference check, qualification check and police check. We employ only the very best staff, which allows us to provide excellent service. We have also developed an innovative and cutting edge training and education program to ensure that our staff, and the services they provide, continue to exceed your expectations.
What training have your Personal Care staff done?
As a minimum, all Personal Care staff hold a minimum of Certificate III Aged Care (or Home and Community Care). This is a 6 or 12 month course and covers all aspects of caring for people in their homes. Prestige also runs a comprehensive induction, education and staff development program.
What if I have a complaint about my carer?
Each client has their own Client Services Coordinator who is a single point of contact for you.
If you have any problems with the level of service being provided, or want to change your carer, simply call your Case Manager.
You can even call our CEO (Nick McDonald) directly on 0401 391 411 if you are unhappy with any element of your service.
Prestige has a comprehensive operations manual with specific procedures and forms to ensure that all feedback, issues and complaints are handled in an efficient and professional manner.