Our Guarantee

As a valued client you can expect us to deliver the highest possible standard of in-home care and client service. In fact, as part of our promise to you, we are committed to:

  • respecting your privacy
  • treating you with dignity and respect
  • providing a well-pIanned and sensitively managed service that is reliable, safe and secure
  • providing access to our friendly Care Co-ordinators and qualified Registered Nurses 24 hours a day
  • involving you in choosing your carer and providing continuity of care
    giving you access to our Helpline, for ongoing information and support letting you stop or change your level of care
  • responding to your feedback, positive or otherwise
  • providing you with access to allied health professionals and even doctors where required

You are also protected by our Unconditional Service Guarantee. If you’re not satisfied with any aspect of the service or product we provide, we will either fix it or refund your money.