Customer Service Officer

Customer Service Officer

Prestige Inhome Care is a private provider of high quality home-based care services. We are pleased to have a new opportunity for a Customer Service Officer to join our friendly Client Services team working full time Mon-Fri, or part time in a job-share arrangement.

  • Use your contact centre experience to provide a high standard of customer service to our clients, care staff and other stakeholders
  • Work close to home in our Cheltenham Office
  • Be part of a dynamic, growing, community-minded organisation
  • Know that through your work you are making a difference in your community

As a member of our frontline team for inbound enquiries, you will be responsible for providing a high level of customer service by phone, email and in-person across our business. Responding effectively and efficiently to enquiries yourself or transferring enquiries to the relevant party as required, you will be an integral part of our client, carer staff and stakeholder experience with Prestige Inhome Care.

We understand that the quality of our services and the outcomes for our clients are determined by the high calibre of staff working at Prestige. We are looking for your proactive and compassionate customer orientation, your willingness to work as part of a team and your professional demeanour when under pressure. Your computer literacy with MS Office, ability to use databases or CRMs and familiarity with telephony systems will get you off to a flying start in this role.

Submit your application via Seek or the Prestige Inhome Care website at

All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standards.