Prestige has taken many steps to safeguard our clients and staff, and have the capability and capacity to safely provide assistance to you or your loved one. Call 1300 10 30 10.

Coronavirus Updates

At Prestige, the safety and care of all our clients and employees is paramount, and we are committed to working with you or your loved one to safeguard against health risks. We are regularly following the advice of Federal and State health authorities in regard to this situation. We are also monitoring any health issues alerts that provide warning on disease outbreaks. Furthermore, we will ensure that our carers practise good hand hygiene, wear masks and adhere to 1.5m physical distancing (where possible).

View The Latest Government COVID-19 Updates

How to arrange COVID-19 Vaccination

Victoria COVIDSafe Settings

Melbourne Lockdown to Keep Victorians Safe

The following is a brief update regarding COVID-19 provided by the Victorian government:

As of 11.59pm, Friday September 17:

  • Outdoor gatherings are allowed, but the gathering size will depend on your vaccination level. Fully vaccinated residents can gather in groups of five from up to two different households and unvaccinated people are limited to groups of two.
  • The travel limit has increased from 5km to 10km.
  • Exercise time has increased from two to four hours.
  • Outdoor communal gym equipment and skate parks are open.
  • Personal training with up to two people plus the trainer is allowed.
  • In-home childcare has been extended to families where just one parent is an essential worker.
  • Real estate inspections for new purchases and ending leases will resume.
  • Construction will increase to 50 per cent capacity where 90 per cent of those staff are vaccinated.
  • Up to five people are able to attend an entertainment venue or physical recreation facility for the purposes of broadcast of a performance, class or concert.
  • From 11.59pm on Thursday 2 September, playgrounds are re-opened – with strict rules to keep everyone safe.
  • There is a curfew imposed from 9pm to 5am every night.
  • Permits will be required to leave the house for authorised work, consistent with the arrangements that were in place last year.  Authorised workers will be required to carry permits when working, and when travelling for work, from 11:59pm on Tuesday August 17. The permits need to be certified by an employer.

View the roadmap here.

Click here for further detail and restriction changes.

Coronavirus Restrictions For Regional Victoria

The following is a brief update regarding COVID-19 provided by the Victorian government:

Greater Geelong, Mitchell Shire and the Surf Coast, have announced a seven- day snap lockdown from Sunday 19 September 11:59pm. Restrictions for these areas will be the same as those in Ballarat and metropolitan Melbourne, excluding the curfew.

  • Lockdown restrictions will be lifted in regional Victoria from 11.59pm on Thursday 9 September, following advice from Victoria’s Chief Health Officer.
  • Victorians continue to do an incredible job keeping each other safe and while metropolitan Melbourne and Shepparton are still managing serious outbreaks, case numbers in the rest of regional Victoria have remained low and contained which gives us options to ease restrictions.
  • Because of this, the five reasons to leave the home will be removed in regional Victoria, except for Greater Shepparton. There will be no limit on the distance regional Victorians can travel from home – other than restrictions on entry to metropolitan Melbourne.
  • The Authorised Worker list will no longer apply in the regions, meaning most businesses and venues can reopen with capacity and density limits. Regional Victorians will return to the rule ‘if you can work from home, you should work from home’ but office workers will be able to return up to 25 per cent or up to 10 people, whichever is greater.

Further detail and restriction changes can be found here. 

Additionally, further measures will be implemented to protect children across the entire state, as the number of infections amongst kids continues to rise.

Helpful information regarding the current COVID-19 situation in Victoria can be viewed here. This information does get updated on a regular basis.

Click here to read about the exposure sites in Victoria

NSW COVIDSafe rule

Stay-at-home orders for regional and rural NSW are extended until at least 11:59pm on 10 September, in line with existing orders for the Greater Sydney area.

From 12.01am on Monday 13 September, people who have received both doses of a COVID-19 vaccine will be allowed more freedoms.

Summary of restrictions:

The stay at home rules apply to regional and rural locations in NSW. 

The NSW government has also urged people to get tested immediately even if you have mild cold-like symptoms and to self-isolate for 14 days – even if you receive a negative result.

Stay at home orders apply to Greater Sydney including the Blue Mountains, Central Coast, Wollongong and Shellharbour local government areas.

  • Authorised Workers detail –
  • From 5am Friday Sptember 3, exercise will no longer be limited to one hour in the local government areas of concern. The curfew will still apply, but exercise is unlimited outside of those hours.

Rules for leaving your local government area:

If you live in the local government areas of Bayside, Blacktown, Burwood, Campbelltown, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Liverpool, Parramatta, Strathfield  or some suburbs of Penrith (LGAs of concern), you can only leave the local government area you live in to go to work if:

  • The business is allowed to be open and, you are an authorised worker.
  • Areas in Sydney where Prestige Aged Care Workers are required to get tested every 72 hours, they do not need to wait for the results of their test before going or staying at work.
  • They should have proof of their test such as an SMS or email in case they asked.

Helpful information regarding the current COVID-19 situation in NSW can be viewed at – NSW Health website.  Please read about NSW case locations to see if you need to get tested and self-isolate.  This information will be updated if further locations are identified.

Face mask rules in NSW

You must wear a face mask in the following settings:             

  • Public transport, hire vehicles, taxis and rideshare services
  • Waiting for public transport at a bus or light rail stop, train station or ferry wharf.
  • Retail or business premises. These include supermarkets, banks, shopping centres, hairdressing
  • Hairdressers, nail and beauty salons
  • Residential care facilities
  • Gyms, entertainment facilities and major recreactional facilities

Click here for more information about face mask rules in NSW

Prestige remains committed to the safety and well being of all our staff and the clients we support. All of our care workers visiting clients’ homes are taking all necessary measures to ensure you stay safe.

This information sheet from the Department of Health explains the steps that aged care workers are taking to protect you from coronavirus (COVID-19).

At Prestige, we continue to follow this advice from the Department of Health and all other government guidelines as part of our ongoing measures to safeguard our clients, staff and community.

Visit the Department of Health’s It’s OK to have in-home care information sheet here


For more information about eligibility and where you can get your vaccination, click here

For Victorians

  • Information on how eligible Victorians can access high-volume sites for forward bookings and walk-in appointments is available at the Victorian Government Covid Vaccine Website.
  • Phone bookings are strongly recommended to help ensure people choosing this option can be vaccinated as quickly and efficiently as possible.
  • Book an appointment by calling 1800 675 398 – select option 3 – option 2 – option 2.
  • Walk-ins are accepted at these centres. If you walk in, you should be prepared to wait until an immuniser is free to provide you with a vaccine. Walk-ins are only accepted 9am to 4pm each day.
  • The department is publishing expected wait times at the High-volume Vaccination Centres. These wait times will be updated regularly and do not apply if you have an appointment.


  • From Monday 6 September 2021, in order to work outside a local government area of concern, authorised workers must have received at least one dose of a COVID-19 vaccine. Click here for more information.  
  • For those who live in NSW, visit the Department of Health Website for more information on how to make your appointment.

Friendly Reminder from Prestige Inhome Care

If you or any household members have a fever, cold/flu symptoms, or have had contact with any suspected or confirmed COVID-19 case, please call our office immediately on 1300 10 30 10 to notify us and reschedule services.

National Coronavirus Helpline
1800 020 080

All Prestige clients are urged to read our latest letter on our Coronavirus Response: Click Here

Infection Control

Our nurses and carers are fully trained in infection control and prevention procedures, including good hand hygiene.

All our staff will be screening each client prior to visiting and if a client or member of the household is unwell, we’ll work with our clients to reschedule their care.

We have encouraged all our staff to get the annual flu vaccination and encourage you and your loved ones to get vaccinated to help reduce the spread of influenza.

Prestige has comprehensive infection prevention practices in place and provides personal protective equipment to our employees. We continue to adhere to:

  • performing hand hygiene
  • government requirements in relation to wearing face masks
  • conduct and encourage respiratory hygiene and cough etiquette
  • use of personal protective equipment (PPE) when necessary
  • routinely clean work environments as cleaning is an essential part of disinfection
  • guidelines for the safe support for a person with laundry

all aiding to mitigate the impact of the virus.

At Prestige, we have had one confirmed case of coronavirus with a staff member to date. Thanks to our strict infection control procedures, it has not spread to any of our clients or other staff members. Our staff member is recovering well, but this acts as a reminder of the importance of our infection control and prevention procedures and working together to stop the spread.


The Department of Health has mandated PPE that must be worn by all health and community care workers across Victoria and areas in New South Wales. Masks must be worn for all staff across Victoria and New South Wales. We have provided all necessary PPE to our care workers, including surgical masks and gloves.

Click on the Download button below to view a handy infosheet from the Department of Health listing six steps you can take and hygiene practice you can follow in your own home to help stop the spread.

The Australian Government has launched a new COVID-19 training program at This training is for care workers across all settings, including aged care (both in residential aged care facilities or with visiting carers at home, including cleaners and cooks).

Use of Masks in the Community, Disability and Aged Care Settings

Our staff have been provided with masks and we will continue to do so, until otherwise advised by the Department of Health.

How does a face mask stop the spread of infection?

A face mask acts as a simple barrier to help prevent droplets from travelling into the air, onto surfaces or onto other people when an infected person coughs, sneezes or talks. COVID-19 can still be spread from an infected person who is asymptomatic. This is why the we are now enforcing everyone to wear one; protecting others from yourself.

How to put on a medical face mask?

  1. Wash your hands with alcohol-based hand sanitiser or soap and water.
  2. Inspect the mask for tears, holes or damage. Do not wear a mask that has already been worn.
  3. Identify the top of the mask, where there is usually a metal noseband.
  4. Identify the inside of the mask, which is usually white.
  5. Place the mask on your face covering your nose, mouth and chin.
  6. Make sure there are no gaps between your face and the mask.
  7. Pinch the metal noseband so that it moulds to the shape of your nose.
  8. Do not touch the front of the mask.
  9. If you accidentally touch the front of your mask, wash your hands.

How to remove a face mask?

  1. Wash your hands with alcohol-based hand sanitiser or soap and water.
  2. Remove the mask from behind your ears or the back of your head.
  3. Do not touch the front of the mask. If you do accidentally, clean your hands.
  4. Lean forward and pull the mask from your face.
  5. Medical masks are made for single use only. Put the used mask in the bin.

Medical face masks should be thrown out if they become wet, soiled or damaged.

If you are wearing a cloth mask you should wash your mask in hot water every day, but if your mask is clean and remains dry, you can store it in a clean, resealable plastic bag.

It’s Safe to Have Close Contact Home Care

Prestige continues to receive updates on resources and advice from the Federal and State health authorities.  It is vital we safeguard our providers of in-home care in order to minimise infection-related risks. As information is provided we constantly share it with our employees so they can provide the best care for you or your loved one.

The Australian Government has a prepared information sheet for recipients of home care services. It outlines that we must implement standard and transmission‑based precautions to prevent and control infection, advice on preparing equipment, cleaning and working with recipients in care.

We are clearly communicating to our staff that monitoring their own health will help ensure our clients are protected and safe, and frequently notifying them of any change to processes and priorities.

To access the Government information sheet for health care face to faceClick Here 

Coronavirus Overview

Prestige is reviewing its clinical governance processes and how they apply to the current situation, which may change rapidly. We have adopted a systematic approach to maintain and improve the quality of our clients’ care. We have also identified any staff members in risk groups and/or unable to deliver face-to-face care (depending on the individual circumstance). We are mindful of keeping records of training relating to infection prevention and control, and identified moments of hand hygiene.

The Latest Australian Government Information

To view the latest COVID-19 health alert from the Department of Health click here.

Government Advice for Senior Australians

Despite the success in suppressing the virus, the Victorian outbreak has shown that social distancing rules must be maintained at least until a vaccine or effective treatment is found.

Relative to those in care, the Government has also provided guidelines for maintaining good hygiene and, the access and use of PPE. Prestige provides PPE to their carers to protect them from infection while caring for someone with suspected or confirmed COVID-19, as well as information regarding the Do’s and Don’ts of wearing a face mask.

Older Persons COVID-19 Support Line

The Older Persons COVID-19 Support Line provides information and support to senior Australians, their families and carers. Call Monday to Friday, except public holidays, from 8.30am to 6pm.

Older Persons COVID-19 Support Line:      1800 171 866

The government has a helpful Factsheet for Older Australians on COVID-19Click Here

For more information on government advice for older people: Click Here

Revised Limits of Public Gatherings

The situation for Australia often changes. Now, each state and territory governments have different restrictions in place. Please take the time to visit the website relevant to your state or territory for more information.

Although, special restrictions still remain in place for aged care facilities to protect older Australians (revised 21 April) by the Australian Health Protection Principal Committee (AHPPC). Click here 

CovidSafe App

The COVIDSafe app, which is part of the Australian government’s work to slow the spread of COVID-19, provides up to date information and advice. Take advantage of checking your symptoms, getting information and urgent updates (such as the quick containment of an outbreak or revised restrictions) and finds close contacts of COVID-19 cases. The app speeds up the current manual process of finding people who have been in close contact with someone with COVID-19. This means you’ll be contacted more quickly if you are at risk and reduces the chances of you passing on the virus to your family, friends and other people in the community.

This app is entirely voluntary and downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians.

Infection Control

Prestige has comprehensive infection prevention practices in place and provides personal protective equipment to our employees. We continue to adhere to:

  • performing hand hygiene
  • conduct and encourage respiratory hygiene and cough etiquette
  • use of personal protective equipment (PPE) when necessary
  • routinely clean work environments as cleaning is an essential part of disinfection
  • guidelines for the safe support for a person with laundry
  • all aiding to mitigate the impact of the virus.

The Australian Government has launched a new COVID-19 training program at This training is for care workers across all settings, including aged care (both in residential aged care facilities or with visiting carers at home, including cleaners and cooks).

Stay Covid Free and Do The 3

Stay Home

Avoid leaving your house for any non-essential activity.

Stay at home unless you are:

  • going to work or education
  • shopping for essential supplies such as groceries
  • going out for personal exercise in the neighbourhood, on your own or with one other person
  • attending medical appointments or compassionate visits.

Medical services, supermarkets, banks, petrol stations, postal and home delivery services remain open.

Health information

Symptoms of coronavirus include:

  • fever
  • coughing
  • sore throat
  • fatigue
  • shortness of breath

If you are sick and think you might have coronavirus, seek medical help.

You can call the National Coronavirus Helpline for information.

If you require translating or interpreting services, call 131 450.

Stay Safe

Always practise good hygiene, wash your hands for 20 seconds with soap and water, cover your coughs, avoid touching your eyes, nose and mouth.

Maintain social distance of at least 1.5 metres when outside your home.

Try and …

  • avoid physical greetings such as handshaking, hugs and kisses
  • use tap and go instead of cash
  • travel at quiet times and avoid crowds
  • be well informed and only use trusted official information (download the Coronavirus Australia mobile phone app, subscribe to the Coronavirus Australia WhatsApp service, and visit for the latest information)

Note – there are revised restrictions for: 

  • attending pubs, registered and licensed clubs
  • hotels, except for rooms and accommodation areas
  • restaurants and cafes
  • places of worship
  • food courts inside shopping centres
  • auction houses, real estate auctions and open inspections
  • outdoor and indoor markets – excluding food markets
  • beauty therapy, waxing, nail salons, spas and massage
  • community and recreation centres
  • personal training will be limited to 10 people
  • social and sporting-based activities, involving large groups
  • galleries, museums, libraries, national institutions and historic sites
  • community clubs, halls and RSLs

Prestige is Here to Help You at Home

Prestige have trained staff who will enable you or your loved one to continue to live self-sufficiently with comfort while living at home for longer, without compromising privacy, safety or personal attention.

Our team of care providers visiting your home are taking all the necessary measures to ensure you and your loved one stay safe. This includes following advice from Australia’s Chief Medical Officer about when to use protective equipment.

At Prestige we adhere to 
medical advice to protect you, your loved one and themselves.

Further, we have been instructed that most of the time our staff are not required to wear personal protective equipment such as masks, gloves, aprons or gowns, and protective eyewear.  However, personal protective equipment must be worn if:

  • you or loved one has been diagnosed with COVID-19
  • you or your loved one is suspected of having COVID-19
  • you or your loved one is displaying symptoms of COVID-19

Any of our staff displaying symptoms of COVID-19 are NOT allowed to work and our testing procedures have  been paramount.

Prestige staff, through our inhome support services can provide:

  • 24 hour care, aged care, respite care, pallative care, disability care and nursing
  • transport to and from various appointments
  • personal care, meal preparation companionship
  • home and garden maintenance, domestic care, meal preparation and home help

How Can You Protect Yourself

As we move towards a COVIDSafe Australia, it is important for people at greater risk of serious illness if they get COVID-19 to take extra steps to protect themselves.

You or your loved one should maintain good hygiene and take care when interacting with other people. The best defences includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of used tissues immediately into a rubbish bin and washing your hands
  • washing your hands often with soap and water, including before and after eating and after going to the toilet, and when you have been out to shops or other places
  • using alcohol-based hand sanitisers (60% alcohol), where available
  • cleaning and disinfecting surfaces you have touched
  • staying 1.5 metres distance between other people
  • continuing to stay at home and avoid contact with others
  • continuing to avoid non-essential travel
  • considering having the chemist deliver your medicines
  • considering having your groceries and essential items delivered to your home
  • downloading the COVIDSafe app to your smartphone for the times you do need to go out. Prestige staff can assist you or your loved one with this or call the Older Persons COVID-19 Support Line for help

Remember, it’s important to still feel connected, happy and healthy in your own home, as well as keeping up normal daily routines, (eating well, drinking enough water, exercising and sleeping well).

Also, stay connected with your family, friends and your local community. Using technology like phone, email or social media. This can more difficult for our aged clients, which is why we have care workers who regularly visit to improve their quality of life.

It is also important to get a daily dose of fresh air and vitamin D, whether you’re out and about, down the street, private yard or balcony. Keep your mental health strong!

World Health Organisation (WHO)

The best way to prevent and slow down transmission is be well informed about COVID-19 virus. Protect yourself and others from infection by washing your hands or using an alcohol based rub frequently and not touching your face. 

The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

At this time, there are no specific vaccines or treatments for COVID-19. However, there are many ongoing clinical trials evaluating potential treatments. WHO will continue to provide updated information as soon as clinical findings become available.

For further information: your questions answered; travel advice; situation reports; media resources; research and development; strategy and planning; operations; and mythbusters. Click here

Further information