How do I get started?

You will be assigned a case manager who customises your care based on your unique needs. Your Case Manager who will be your primary point of contact, will conduct a care needs assessment and develop a care plan, and then assign you to a carer who will most suitably connect with you. It’s a five-step process from your initial call to management satisfaction.

Why should I choose 24-hour care rather than a nursing facility?

Families often experience stress and burnout while trying to look after for their loved ones who require high care needs. The dedicated, specialised carers who provide 24-hour care will offer comfort, companionship and security for you to remain in your own home rather than having to fit into the routine of a clinical hospital or nursing facility. The advantages are boundless and include a personalised round-the-clock with a nurse on call if required, no lock-in contracts, continuity of care teams, options to change carers and on-site services.

What types of services could I expect for 24-hour care?

When the time comes to decide how to help you through those difficult days when you aren’t physically able to care for yourself, the decision can be a difficult one. Prestige offers numerous services to assist with home living, such as personal care, palliative care, home help and nursing support.