Client Services Coordinator

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Prestige Inhome Care is a private provider of high quality home-based care services to vulnerable members of our community. We have an exciting new opportunity for a Client Services Coordinator to join our team of committed care staff on a permanent full-time basis.

  • Use your exceptional customer service skills to support both our clients and staff
  • Receive full induction and on-the-job training from our experienced team
  • Enjoy the flexibility of in-office work and at home oncall coverage on a scheduled rotation basis
  • Know that through your work you are making a difference in your community

As part of our Client Services Team, you will use your professional and compassionate customer service skills to support new and existing clients, health care providers and direct care staff.

This role works in our Cheltenham office under the leadership of the Client Services Team Leader. An average day in service coordination may include arranging staff rosters, providing support and supervision to a team of direct care staff over the phone, following up on client enquiries, contributing to process development and supporting the selection and onboarding of new care staff.

On a rotation basis, our Client Services Coordinators also share responsibility for after hours oncall duties to support staff and clients with urgent matters that cannot wait until the next business day. During oncall periods, you may receive calls in the mornings, evenings or on the weekend and generally won’t be rostered to work in the office during this week.

This is a varied role that would be a great match for your previous service coordination experience, expert time management skills and relevant qualifications in community services or as an Enrolled Nurse or Ward Clerk. The role requires strong communication skills, the ability to think on your feet and use your problem-solving skills to make decisions that are in the best interest of our clients and staff.

Submit your application via the Apply Now button or find out more about Prestige Inhome Care on our website or on Facebook at https://www.facebook.com/prestigeinhomecare/.

All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standards.

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