"We have taken on the services provided by Prestige in order for my father to be able to remain in his home. The last thing we wanted was to have our father in a nursing home. The Prestige home carers have always acted in the most professional, but sensitive manner and have since become friends to my father and myself in their own right. I would have no hesitation in recommending the services of Prestige Inhome Care".
"Prestige have been looking after my Dad for many years now and we are really impressed with the flexibility and dedication of their service. In particular their ability and willingness to provide care at all hours of the day depending on Dad's specific needs, which for us includes a high level of care seven days a week . Prestige often cook for Dad as he lives alone, they also take him to his appointments at the day centre, or just for a general outing which he really enjoys. The carers at Prestige really do care, their level of support and service is dedicated and professional and we are extremely happy".
John wrote the following of one of our fantastic carers, Debbie Gibson.
"Some people are naturally more suited to caring than others. Is this why some people have the idea that good people are caring? I think that people can be good, but not good carers. Debbie, however, is both. I think Debbie is an angel. She is lovely. It is really nice to get to see her each day. Just being able to say hello is wonderful. I like that Debbie is kind and understanding, and treats me like a normal person".
Anonymous Case Manager
I am writing to express my appreciation of the service provided by nurse Catherine Dunn. Catherine was rostered to support one of my clients who was refusing medical attention. Due to the client having a significant level of dementia, support staff were required to have a sensitive and patient approach when working with her. Catherine approached the client with respect and kindness. Her well developed clinical skills, thorough documentation and follow up practice ensured both the client and myself as her case manager received the best possible outcome. Catherine volunteered to work on one of her annual leave days in order to accompany the client to a doctor's appointment. It was only through her diligence and kindness that this patient received the best care possible. I was surprised and touched that Catherine rang me for an update on this client even though her involvement had ceased.
I would like to offer my thanks and best wishes to both Catherine and Prestige for providing what I believe is a top class service. I would be happy for these sentiments to be passed onto management and most certainly to Catherine.
If you would like to provide Prestige Inhome Care with some feedback, feel free to call us on 1300 10 30 10, or email us at firstname.lastname@example.org