Premium Service. Quality Care. Bespoke Support.
Case Management is at the core of what we do. Navigating the Home Care Package process, allied health and various support services can be overwhelming, and that is why a professional Case Manager is in place for all our clients.
Our experienced Case Managers work with you and your loved one to assess, plan and implement a range of services and supports that is focused on improving your health and wellbeing or that of your loved one.
What is Case Management?
When dealing with a loved one who needs additional care, it can be challenging knowing how to coordinate the logistics. Your Prestige Case Manager will support your loved one through this process, ensuring their individual needs, goals, and interests are met through the development of a comprehensive care plan.
Your Case Manager works alongside various stakeholders and makes appropriate referrals for allied health support. They also ensure your home is safe by engaging occupational therapists and other allied health support services.
With the support of the Client Services Team, your Case Manager ensures you and your loved one are supported in scheduling needs and requests, and any additional requirements.
Advantages of Prestige Case Management Services
Truly Tailored Care Plans: Case managers will work with you and your family or carer to develop and implement individualised care plans designed to address your unique requirements.
Consistent Communication: Our approach is to maintain consistent communication between our case managers and clients/families, to ensure a common understanding of the support provided and make adjustments when needed.
Regular Review: Over time, circumstances in health and mobility may change, therefore we guarantee the continued communication and review of services provided to ensure they are meeting you or your loved one’s needs.
Your Best Interests At Heart: Our Case Managers advocate for you, ensuring they always have your best interests in mind and can liaise with family, service providers and medical professionals.
Why Choose Prestige?
With no lock-in contracts, you can easily stop and start care whenever you need, offering you maximum flexibility.
With our unconditional guarantee, you can trust in care that delivers on its promises.
You can start or stop your services at any time and change providers at any time. You are in control.
Effortlessly change carers at your request. We’ll work with you to ensure you find the perfect match for your needs.
Our client app provides real time access to rosters, billing, billing information, care plans, and more for clients and families.
We’re a proud, family-operated business dedicated to caring for your loved ones as if they were our own.
With no lock-in contracts, you can easily stop and start care whenever you need, offering you maximum flexibility.
With our unconditional guarantee, you can trust in care that delivers on its promises.
You can start or stop your services at any time and change providers at any time. You are in control.
Effortlessly change carers at your request. We’ll work with you to ensure you find the perfect match for your needs.
Our client app provides real time access to rosters, billing, billing information, care plans, and more for clients and families.
We’re a proud, family-operated business dedicated to caring for your loved ones as if they were our own.
What is the Process?
Speak to a Care Specialist
Book a consultation
We develop tailored care plans
We create your Care Team
Your care program begins
Speak to a Care Specialist
Book a consultation
We develop tailored care plans
We create your Care Team
Your care program begins
Contact Us
FAQs
Is after-hours Case Management support available?
Your dedicated Case Manager is available during business hours to answer questions, and address any concerns, ensuring you receive seamless and continuous care. In the case of an emergency, we have a team on-call to provide support.
What are the benefits of having a dedicated Case Manager?
Having a dedicated Case Manager offers numerous benefits, including personalised care coordination, consistent communication, and a single point of contact for all care-related matters. This ensures that your care plan is tailored to your needs and that any changes or issues are promptly addressed.
What does a Case Manager do to support their clients?
A Case Manager at Prestige Inhome Care provides comprehensive support by developing and overseeing your personalised care plan, coordinating services, liaising with healthcare providers, monitoring your progress, and making adjustments as needed. They ensure that all aspects of your care are aligned with your preferences and goals.
How do Case Managers communicate with clients and families?
Case Managers communicate with clients and families through regular updates, phone calls, emails, and in-person meetings. They maintain open lines of communication to keep everyone informed and involved in the care process, ensuring transparency and collaboration at every stage.