DVA Community Nursing

Supporting those who supported us

The Department of Veterans’ Affairs Community Nursing Program provides home community nursing services for entitled persons to meet their assessed clinical and personal care needs.

Prestige is extremely proud to be an approved provider of services to Veterans through the community nursing program.

The aim of DVA’s Community Nursing Program is to enhance the independence and health outcomes of the entitledperson by avoiding early admission to hospital and/or residential care through access to community nursing services.

What is community nursing?

Through the community nursing program, Prestige provides clinical nursing and/or personal care services to eligible members of the veteran community in their own home. Community nursing services can help to restore or maintain your health and independence at home and assist you to avoid early admittance to hospital or residential care. Community nursing services are provided by qualified, experienced and well trained registered nurses and personal care staff, who all have current police checks and experience supporting Veterans.

What services can I expect?

Prestige nurses and carers can assist with:

  • Medication management
  • Wound care
  • Diabetes management
  • Hygiene
  • Help with showering or dressing.
  • Services can be either ongoing or short term following an illness or injury.

Who is eligible?

If you have a Gold Card DVA will fund community nursing services to meet all of your assessed clinical and/or personal care needs. If you have a White Card DVA will fund community nursing services if they are required because of an accepted war or service caused injury or disease (accepted disabilities). Prestige can contact DVA on your behalf to confirm that you are eligible for community nursing services.

How do I obtain community nursing services?

Call us at Prestige on 1300 10 30 10 and we can take care of the referral process for you. If you don’t already have one we will get the referral on your behalf from:

  • your GP (general practitioner);
  • a doctor in hospital;
  • a hospital discharge planner; or
  • a Veterans’ Home Care (VHC) Assessment Agency.

How many services can I have?

One of our qualified and caring Prestige registered nurses will meet with you to to assess your clinical need for nursing and/or personal care services. The nurse will determine (in consultation with you) the number, type and frequency of nursing and/or personal care that you need. As long as the care is clinically warranted Prestige should be able to provide all the care and support you need to remain independent at home. Your nurse will develop a care plan with you and this can be reviewed at any time if you become unwell or your needs change for any reason.

Do I need to pay?

No, Prestige will bill DVA directly for the care provided to you. You do NOT need to pay staff directly for any services funded by DVA.

What is the Veterans Home Care Program (VHC)?

Veterans’ Home Care (VHC) is a DVA program designed to assist entitled persons who need a small amount of practical help to continue living independently in their own home. Services include Domestic Assistance, Personal Care, Respite Care, and safety-related Home and Garden Maintenance. VHC is not designed to meet complex or high-level care needs. If you are assessed as requiring 1.5 hours or less of personal care per week, and you have no clinical need for nursing care, the Prestige nurse will refer you to the Veterans’ Home Care program to provide your personal care.

What do I do now?

All you have to do is call us on 1300 10 30 10. We are available 24 hours a day, 7 days a week. If you need to, we are happy to speak to a family member or carer to help arrange support for you.

Your program will then commence, with your needs monitored on an ongoing basis to ensure care continues to be suitable even if your needs change.

For more information about the Department of Veterans’ Affairs, visit www.dva.gov.au or call 13 32 54.


Prestige Inhome Care has earned an outstanding reputation over many years of delivering the very best private care and nursing available!

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What is the process?

  1. After a telephone discussion about your needs and current situation, we organise a convenient time for an in-home consultation with you and your family members.
  2. One of our experienced team members will meet you to answer any questions, conduct a care needs assessment, explain how we can assist, construct a tailored care plan and quotation.
  3. To ensure our clients receive the best quality care, your service needs are forwarded to our Service Coordinator team. One of our Care Coordinators will call you to discuss if, how or when you wish Prestige Inhome Care to deliver the care.

At Prestige Inhome Care we take the time to understand our clients’ needs so we can deliver the highest quality care!


What’s next?

Simply call 1300 10 30 10 to have your questions answered and organise a FREE, no obligation in-home consultation.