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The Prestige Difference

Prestige Inhome Care is a private provider of industry-leading home based care services. We do not have government contracts or programs. We are committed to focussing on your needs by blending the expertise and skills of our people with a warm and welcoming environment.

Our core values of “Being Client-Focussed, Being Kind, Finding The Joy, Creating Trust, and Being Agile” are reflected in the care we offer to you and your family, always.

Coworkers and Siblings

Unconditional Service Guarantee

As a valued client you can expect us to deliver the highest possible standard of in-home care and client service. In fact, as part of our promise to you, we are committed to:
  • Respecting your privacy
  • Treating you with dignity and respect
  • Providing a well-pIanned and sensitively managed service that is reliable, safe and secure
  • Providing access to our friendly Care Co-ordinators and qualified Registered Nurses 24 hours a day
  • Involving you in choosing your carer and providing continuity of care
  • Giving you access to our Helpline, for ongoing information and support letting you stop or change your level of care
  • Responding to your feedback, positive or otherwise
  • Providing you with access to allied health professionals and even doctors where required

You are also protected by our Unconditional Service Guarantee. If you’re not satisfied with any aspect of the service or product we provide, we will either fix it or refund your money.

Why Choose Prestige

Flexibility

Our services range from comprehensive nursing and palliative care to companionship and home & garden maintenance; we offer 1 hour right through to complete 24 hour care solutions.

Consumer Directed Care

Prestige Inhome Care has operated on a Consumer Directed Care model since its inception. We are experts in providing care to our clients consumers in a manner which promotes independence, and is flexible and responsive rather than prescriptive and constrained.

Tailored Care

Our case managers will tailor a support program to suit your individual needs and lifestyle. You call the shots. We are here to help you achieve your goals. The Prestige brand name has become synonymous with tailored in-home care, because One Size Doesn’t Fit All.

Accredited

When we talk about delivering the highest possible standard of care, we really mean it. In fact, we take the quality of our services so seriously that Prestige has obtained ISO 9001:2018 quality accreditation. Obtaining accreditation is difficult and is similar to the process required for a hospital. Whilst not a requirement for the home care industry, we are proud of our accreditation. It shows that an independent auditor has reviewed every aspect of our business and certified that everything is being done to the highest possible standards. Prestige Inhome Care meets all the current Aged Care and Disability standards.

Continuity of Care

At Prestige, we aim to keep the number of carers working in your program to a minimum, to allow you the opportunity to build rapport and feel comfortable with your carers. On occasions when your regular care worker is unavailable, we will find another suitable staff member to care for you. We realise that the familiarity and security associated with having the same carer is important to you and we will endeavour to keep substitute carers to a minimum.

Qualified and Experienced People

Prestige has over 20 years of experience in delivering tailored in-home care services. All of our care workers have a Certificate III or higher in Individual Support, Aged Care, Disability or Home and Community Care, a First Aid Certificate and have been trained by us to assist you in a safe and practical manner. We only engage Registered Division 1 and Enrolled Nurses. All of our staff also participate in regular education, training programs and reviews to maintain the highest possible standard of skills and expertise to ensure that you receive the best possible care.

Unrivalled 24 Hour Inhome Care

Prestige Inhome Care are the leaders in private 24 hour care. We devise a structured, yet tailored program overseen by a dedicated Case Manager – including a team of 6-7 carers to ensure you have someone with you 24 hours a day, 7 days a week. Over a decade ago we pioneered 24 hour in home care and nursing, providing round-the-clock support to clients in the comfort and familiarity of their own homes.

Speak to our Care Specialists

Where necessary, we can arrange services to start on the very same day.

Call 1300 10 30 10 to have your home care questions answered and organise a FREE, no obligation in-home consultation.

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