At Prestige Inhome Care, we are dedicated to making a difference in peoples’ lives and it’s our vision to always exceed our clients’ expectations. We have built an extraordinary team of experienced and qualified individuals who share in Prestige’s values, and we are continuously looking for ways we can improve the experience for our clients and our care team.
We are pleased to announce our Infield Support Program for our Direct Care Staff. This will involve supervisors (known as Carer Leads) observation of our carers as they work with clients, providing opportunities for clients, their carers and management to improve rapport, engagement and use the observations to deliver quality service.
At Prestige, we are aware that most of our carer’s time is spent as a solo worker in our clients’ homes and that their opportunities to interact on a face-to-face basis with Prestige and in particular with their supervisor for support and guidance are limited. Observing carers with our clients will help supervisors get to know carers better, improve communication, and identify positive behaviours and areas for improvement that can be implemented across the Prestige.
The aims of the Infield Support Program are to:
- to ensure the delivery of quality service to Prestige clients
- make field-based observations to continuously improve the quality of Prestige service delivery
- observe the carers compliance and standard against our values and service standards
- improve engagement and rapport between carers and their supervisors.
A trial of the program began in February 2025, and the following early reflections have been noted:
- Strengthened carer lead connection with carers
- Provided deeper insight into carers challenges, allowing us to offer real-time support, guidance, and feedback while delivering care in the community.
- Ability to reinforce best practices, address concerns, and ensure that carers feel confident and supported in their roles.
- Clients welcome and enjoyed the interactions with the Carer lead
The Infield Support Program is currently in place in Victoria, and we will soon introduce it in Sydney and the Sunshine Coast.
We trust that we have the support of our clients in our efforts to improve service and the quality of care. Due to the number of clients, not all Prestige clients will be invited to be part of a random Carer Lead observation visit. Your participation in the Carer Lead observations is completely optional and we respect your right to decline a Carer Lead visit during a care shift.
To understand more about the Infield Support Program, see Frequently Asked Questions.