Premium Service. Quality Care. Bespoke Support.
20 years ago, we pioneered 24-hour care and nursing at home for families looking for quality, individually tailored care. Our founder, a registered nurse, Nick McDonald, saw how much better a person’s care needs could be met when living at home, rather than in a facility. Nick realised that “there’s no place like home.”
Today, our care teams in Melbourne, Geelong, Mornington, Sydney and Sunshine Coast offer premium round-the-clock support, delivering safe and quality in-home care to those who need it the most.
Nick alongside his sister Thea, the COO, are still leading the Prestige Inhome Care team today, and reminding us of our purpose of making lives better by helping people remain in the comfort of their own home.
Other 24-Hour Care Services:
- Staying Active: Walking, exercising, reading whatever activities you love, we want to help you keep doing them.
- Staying Connected: Whether you’re meeting in person or virtually, we can help you navigate the technology to stay connected with friends and family near or far.
- Active and inactive overnight care.
Our Premium Program
When you receive 24-hour private in-home care with Prestige you will enter our Premium Program. All aspects of you or your loved one’s care will be looked after by our Premium Care Team.
Your dedicated, Premium Case Manager is able to work alongside any medical stakeholders. We can arrange any allied health assistance or home equipment to ensure you are all set up for your care.
Why Choose Prestige?
Only for emergencies. Our after hours support line is managed by our own internal staff. There is also a Nurse on call, to assist as needed.
We endeavour to match our experienced in-home carers and nurses to specific clients’ requests and needs.
With no lock-in contracts, you can easily stop and start care whenever you need, offering you maximum flexibility.
With our unconditional guarantee, you can trust in care that delivers on its promises.
Our client app provides real time access to rosters, billing, billing information, care plans, and more for clients and families.
Your Care Team undergoes specific training, developed according to you and your loved one’s situation, conditions and needs.
Only for emergencies. Our after hours support line is managed by our own internal staff. There is also a Nurse on call, to assist as needed.
We endeavour to match our experienced in-home carers and nurses to specific clients’ requests and needs.
With no lock-in contracts, you can easily stop and start care whenever you need, offering you maximum flexibility.
With our unconditional guarantee, you can trust in care that delivers on its promises.
Our client app provides real time access to rosters, billing, billing information, care plans, and more for clients and families.
Your Care Team undergoes specific training, developed according to you and your loved one’s situation, conditions and needs.
Maintaining Independence
Prestige Inhome Care client Rolf shares what it means to be able to remain in his own home.
How does our Premium
24-Hour Program work?
24-hour care may not necessarily mean 24 hours a day, 7 days a week. You or your loved one may not require 24 hours of care a day. You may only require 5 hours a day. If you receive 36 hours or more of private in-home care, a team of care staff (typically 5-6 carers and nurses) will assist with the day-to-day care of your family member.
Your Case Manager will work alongside your dedicated premium client coordinators to provide a range of services. This includes working alongside other healthcare professionals to oversee all your care needs.
To ensure we provide end-to-end premium support, a full 24 hour period would generally be broken up into 3 shifts e.g. 8.00 am – 3.00 pm, 3.00 pm – 10.00 pm and 10.00 pm – 8.00 am, (however, this can be adjusted to suit individual client preferences).
Active and inactive overnight care – an ‘Inactive Sleepover’ is a non-active period of care where an employee is available to be called on to actively provide care, while sleeping overnight. A standard sleepover runs for 10 consecutive hours between 10pm and 6am and is charged as 8 inactive hours.
Your Case Manager is able to work alongside any medical stakeholders. We can arrange any allied health assistance or home equipment to ensure you are all set up for 24-hour care.
You will have access to 24-hour on call support via a direct phone number to the premium team.
Our Process
- Book a consultation: Meet your dedicated Case Manager during an obligation-free in-home consultation.
- Care needs assessment: Your Case Manager will conduct a care needs assessment and develop a tailored care plan.
- We create your care team: Assisted by one of our Client Service Coordinators, who will look after your rostering requirements.
- Your care program begins: A team of qualified carers will assist with your day-to-day care.
- Ongoing monitoring: Your Case Manager will conduct regular reviews to ensure we provide the best possible care.
Contact Us
FAQs
What support can I expect from my Case Manager?
Your Case Manager provides ongoing support, coordinating your care, regularly reviewing your needs, and ensuring your care plan is up-to-date. They also serve as your main point of contact, offering guidance and assistance whenever needed.
What can I expect with 24-7 care?
With 24/7 care, you can expect constant support, personalised attention, and peace of mind, knowing that a dedicated team is always available to assist with your needs at any time of the day or night.
Will I have access to my Coordinator and Case Manager 24/7?
Your dedicated Case Manager and Coordinator are available during business hours to answer questions, and address any concerns, ensuring you receive seamless and continuous care. In the case of an emergency, we have a team on-call to provide support.
What services does Prestige provide as part of 24-Hour Care?
Our 24-Hour Care service includes personal care, medication management, meal preparation, companionship, overnight care, and more, all tailored to meet your specific needs around the clock.
Can I make my own decisions regarding my care?
Yes, you have full control over your care decisions. Our Consumer Directed Care model ensures that your preferences and choices guide all aspects of your care plan.
I am a private person and do not want too many new people in my home, can I limit the number of carers?
Absolutely. We understand the importance of privacy and consistency, so we limit the number of carers to a small, dedicated team that you’re comfortable with.
I sleep at night, do I need active care overnight?
We tailor overnight care to your needs. If you sleep through the night, we offer passive care where carers are available on-call, ensuring your safety and comfort without unnecessary disruption.
Will my 24-Hour Care team be consistent and committed?
Yes, Prestige Inhome Care prides itself on providing continuity of care. You’ll have a consistent team of 6-7 carers who are familiar with your needs, ensuring you receive reliable and committed support.
How can I make sure I have the right 24-hour care team for my needs?
We carefully match you with a dedicated team of carers based on your preferences, needs, and personality. We encourage your involvement in the selection process to ensure you feel comfortable and confident with your care team.
How much does the 24-Hour Care service cost?
The cost of 24-Hour Care varies based on individual needs and care requirements. We provide a detailed quote after a free consultation, ensuring you understand the costs upfront without any surprises.