Case Management is the core of what we do. Navigating through applications, equipment and various support services can be overwhelming, and that is why a professional Care Management system is in place for all our clients.
Our experienced Case Managers work with you and your loved one to assess, plan and implement a range of services and supports that is focussed on improving your health and well-being or that of your loved one.
What is Case Management ?
When dealing with a loved one who needs additional care, the last thing you want to think about is how to coordinate the logistics. Your Prestige Case Manager will work with your loved one to ensure that their individual needs, goals and interests are met through the development of a comprehensive care plan.
With the support of the Client Services Team, your Case Manager works to ensure you and your loved one are supported in scheduling needs and requests, and any additional requirements.
Your Case Manager is able to work alongside any medical stakeholders and arrange any allied health assistance or home equipment to ensure the care and your home is all set up for your individual care needs.
Looking after your health and well-being may include personal care appointments and other services.
Your Case Manager will check in with you on regular basis to ensure you are completely satisfied with both your care and team.
We are committed to assessing the unique requirements of each of our clients with diligence and precision in order to provide them with care that meets their needs.
Let us deal with the fundamentals while you direct more of your attention towards your loved one.
Advantages of Prestige Case Management Services
Truly Tailored Care Plans:
Case managers will work with you and your family or carer to develop and implement individualised care plans designed to address your unique requirements.
Our approach is to maintain consistent communication between our case managers and clients /families, to ensure a continuous and common understanding of the care provided.
Over time, circumstances in health and mobility may change, therefore we guarantee the continued communication and review of services provided to ensure they are meeting you or your loved one’s needs.
Your best interests at heart:
Our Case Managers ensure that an independent person who has your best interests always in mind can liaise with family, service providers and medical professionals.
What is our Prestige Inhome Care Process?
Call our experienced team on 1300 10 30 10 to discuss your needs and current situation.
We’ll organise a free, no-obligation in-home consultation with you and your family members. Your Case Manager will conduct a care needs assessment and develop a tailored care plan.
You will be connected with one of our Client Service Coordinators who will look after your transport requirements and will be responsible for matching your loved one’s care needs with the most suitable nurses and carers.
You will be assigned a Prestige Case Manager who will establish a unique and flexible care program that is personalised to meet your needs. Your Case Manager will check-in with you regularly to ensure you are completely satisfied with both the care and your team.