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Case Management

Case Management is the core of what we do. Navigating through applications, equipment and various support services can be overwhelming, and that is why a professional Care Management system is in place for all our clients.

Our experienced Case Managers work with you and your loved one to assess, plan and implement a range of services and supports that is focussed on improving your health and well-being or that of your loved one.

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What is Case Management ?

When dealing with a loved one who needs additional care, the last thing you want to think about is how to coordinate the logistics. Your Prestige Case Manager will work with your loved one to ensure that their individual needs, goals and interests are met through the development of a comprehensive care plan.

With the support of the Client Services Team, your Case Manager works to ensure you and your loved one are supported in scheduling needs and requests, and any additional requirements.

Your Case Manager is able to work alongside any medical stakeholders and arrange any allied health assistance or home equipment to ensure the care and your home is all set up for your individual care needs.

If you are located in Melbourne, Sydney or the Sunshine Coast and would like to discuss what your care could look like, contact us today.

Our goal is to relieve our clients from the pressure of creating their own support plan, as well as, supporting those who may not have family readily available.

Looking after your health and well-being may include personal care appointments and other services.

Your Case Manager will check in with you on regular basis to ensure you are completely satisfied with both your care and team.

We are committed to assessing the unique requirements of each of our clients with diligence and precision in order to provide them with care that meets their needs.

Let us deal with the fundamentals while you direct more of your attention towards your loved one.

Advantages of Prestige Case Management Services

Truly Tailored Care Plans:

Case managers will work with you and your family or carer to develop and implement individualised care plans designed to address your unique requirements.

Consistent Communication:

Our approach is to maintain consistent communication between our case managers and clients /families, to ensure a continuous and common understanding of the care provided.

Regular Review:

Over time, circumstances in health and mobility may change, therefore we guarantee the continued communication and review of services provided to ensure they are meeting you or your loved one’s needs.

Your best interests at heart:

Our Case Managers ensure that an independent person who has your best interests always in mind can liaise with family, service providers and medical professionals.

What is our Prestige Inhome Care Process?

Call our experienced team on 1300 10 30 10 to discuss your needs and current situation.

We’ll organise a free, no-obligation in-home consultation with you and your family members. Your Case Manager will conduct a care needs assessment and develop a tailored care plan.

You will be connected with one of our Client Service Coordinators who will look after your transport requirements and will be responsible for matching your loved one’s care needs with the most suitable nurses and carers.

You will be assigned a Prestige Case Manager who will establish a unique and flexible care program that is personalised to meet your needs. Your Case Manager will check-in with you regularly to ensure you are completely satisfied with both the care and your team.

Speak to our Care Specialists

Call 1300 10 30 10 to have your in-home care questions answered and organise a FREE, no obligation in-home consultation

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Client feedback

What Our Clients Love About Us

  • A special thank you needs to go to you. Not only did you manage to organise everything under Shirley’s roof magnificently but nothing ever seemed a problem whether it be late at night or on the weekend. I guess it is easy enough to pay for care but what we received in return were carers, including you, who genuinely cared about the patient.

    Peter

  • Thanks for all the help over the tough period as it was very much appreciated by all of our family.

    Natasha Armstrong

  • We have used your wonderful carer for many years now. She is an absolute gem. Nothing is too much trouble. She is thorough, very kind to my wife and very reliable. Thank you for such good service.

    Jack Adkins

  • We were able to bring our very ill son Andrew Home and Care for him for 7 months with the wonderful assistance and care of Prestige Inhome Care and their staff. It gave us the opportunity to care and be with our son for this extra time.

    Anonymous

  • Dad's regular carers have become an important part of our lives and I am impressed by their respectful and efficient approach. They are a great team.

    Lisa-Jane Moody

  • Prestige's ability and willingness to provide care at all hours of the day depending on Dad's specific needs, which for us includes a high level of care seven days a week

    Michael Egan

  • The Prestige home carers have always acted in the most professional, but sensitive manner and have since become friends to my father and myself in their own right.

    Jane Roberts

  • Behalf of my partner Brian, I wholeheartedly thank you, all carers and staff members for looking after Brian’s well-being so sincerely. You not only cared for Brian, yet you were a great support to me too. Each one of you with their own special gifts and talents.

    Jannie and Brian

  • My name is Ivan Smith i am 63 and have motor neuron disease. I live alone and am blessed to be visited in the mornings and evenings by friendly capable carers from prestige home care who cook, bathe dress and attend to my needs including taking me shopping i recommend them on the basis of the skills and attitudes of my many carers.

    Ivan Smith

  • I wanted to personally thank Prestige for the excellent care provided to my mother, Betty. I’m very grateful that my mother's wishes to live at home were granted and she got to do so for an extra year and a half with Prestige's support.

    Samantha

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