Prestige has taken many steps to safeguard our clients and staff, and have the capability and capacity to safely provide assistance to you or your loved one. Call 1300 10 30 10.

24-Hour Care

Imagine the wonderful feeling of knowing your loved one is receiving 24-hour care from a qualified and experienced team of carers and nurses who understand their individual needs.

Over twenty years ago, we pioneered 24-hour care at home, to offer round-the-clock support and ensure a safe and comfortable level of care and independence for those who need it the most.

24-hour Care Case Study: Anne

Our Premium 24-Hour Program

All clients within our Premium Program are assigned a dedicated Senior Case Manager at no additional cost.

Your Case Manager will work alongside your dedicated private care coordinator, to provide a range of services including managing your scheduling needs and requests, by individually matching carers with your or your loved one; and coordinating our premium direct care staff members; whilst supporting you or your loved one with any additional requirements.

Your Case Manager is able to work alongside any medical stakeholders and arrange any allied health assistance or home equipment to ensure the care and your home is all set up for 24-hour care.

The Proud Pioneers of 24 Hour, In-home Care, and Nursing

24-hour In-home Care Services

Our 24-Hour Care Teams provide the following support services and more:

Personal Care

Showering, dressing, toileting and hygiene.

Home Help

Paying bills, meal planning/preparation, shopping, and prompting medications - where a registered nurse is on shift, medication can be administered.

Palliative Care

Specialised nursing, care advice and support for you and your loved ones during this time.

Nursing

Comprehensive or flexible in-home nursing ranging from one hour to round-the-clock nursing support.

Case Management

Our experienced 24-Hour Case Managers will work with you and your loved one to assess, plan and implement a range of services.

Companionship

Our carers will provide company at all hours of the day and night to combat isolation or loneliness.

Advantages Of our 24-Hour Care Solution

A dedicated Case Manager

Your dedicated, specialist Case Manager will develop a tailored care plan. Your case manager will oversee your structured 24-Hour Care Solution program and conduct regular reviews.

Specialised training to match your needs:

Your Care Team undergoes specific training, developed according to you and your loved one’s situation, conditions and needs.

My Prestige App:

Our handy client app provides all our 24-Hour Care clients and their families real time access to their rosters, billing information, care plans and more.

Permanent, supplement and relief duties:

Our nurses and carers can do as much or as little as you would like, be it for an emergency situation, a few days, or an ongoing structured roster indefinitely.

The option to change carers:

If you or your loved one are not bonding with a nurse or carer they can easily be changed at your request. We’ll work with you to find the best staff to match your needs.

True round-the-clock care:

Your hand-picked team of carers & nurses ensure true 24/7 support. Our after hours support line is managed by our own internal staff and there is a Nurse on call, to assist as needed.

Continuity is one of the keys to our success:

Our 24-Hour Care Teams offer structured routine provided by a variety of personalities for pleasant, enjoyable interaction, conversations and mental stimulation.

An experienced team working as one:

Your highly qualified care team is supported by a dedicated service delivery team lead by your Client Services Co-ordinator who manages your rostering needs.

No Lock-In Contracts:

We don’t believe in lock-in contracts. So you can stop and start care as needed. We offer complete flexibility.

What is the Prestige In-home Care Process?

Our 24-Hour Care Solution is very unique and personalised to suit you or your loved one’s needs. This is how the program works.

Call our experienced team on 1300 10 30 10 to discuss your needs and current situation.

You will be introduced to your own dedicated Case Manager during a free, no-obligation in-home consultation. Your Case Manager will conduct a care needs assessment and develop a tailored care plan. Your Case Manager will be available to assist you at no additional cost.

You will be connected with one of our Client Service Coordinators who will look after your rostering requirements and will be responsible for matching your loved one’s care needs with the most suitable staff members.
A team of staff members (typically 5-6 carers and nurses) will assist with the day-to-day care of your family member. In most cases, a 24 hour period is broken into three shifts (8.00 am – 3.00 pm, 3.00 pm – 10.00 pm and 10.00 pm – 8.00 am, (however, this can be adjusted to suit individual client preferences).
Your Case Manager will communicate with you and your loved one on a regular basis and conduct regular reviews of the care, so as to ensure you are completely satisfied with both the care and your team, and to identify any ways we can improve upon the service we are providing.

Find your 24-Hour Care Solution

To find the 24-Hour Care Solution that’s right for you or your loved one simply call 1300 10 30 10 to discuss your needs with a Care Specialist and book in a free, no-obligation in-home consultation.

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