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The Support at Home program has replaced the Home Care Packages program as of 1 November 2025. For up to date information from the Australian Government about the Support at Home program, visit the Department of Health, Disability and Ageing.
As an approved Home Care Package (now Support at Home) provider, Prestige Inhome Care is dedicated to helping you get the most out of your government-funding. We understand that every individual’s needs are unique, which is why we offer flexible, tailored support to help you or your loved one remain safe, comfortable, and independent at home.
If you would like to discuss Home Care Packages or Support at Home in Melbourne, Sydney, or the Sunshine Coast, contact us today to learn how we can support you.
What Services are Included in Home Care Packages?
Home Care Packages are designed to provide a range of support services that help you or your loved one remain independent and comfortable at home. The services we offer include, but are not limited to:
- Personal Care – Assistance with showering, bathing, dressing, and grooming, as well as help with grocery shopping and other daily tasks.
- Nursing – Flexible in-home nursing for various needs, ranging from short visits to around-the-clock care and support.
- Case Management – Our experienced Case Managers assess, plan, and coordinate services to ensure your care needs are met.
- Domestic Support – Help with household tasks, including meal preparation, cleaning, and more.
Why Choose Prestige Inhome Care as Your Home Care Package Provider?
With no lock-in contracts, you can easily stop and start care whenever you need, offering you maximum flexibility.
If you’re not satisfied with any aspect of the service or product we provide, we’ll either fix it or refund your money.
You can start or stop your services at any time and change providers at any time. You are in control.
Effortlessly change carers at your request. We’ll work with you to ensure you find the perfect match for your needs.
Monitor your loved one’s care on our client app. Providing real time access to rosters, billing, care plans, and more.
Supporting Aussies for 20 years. Family-operated. Caring for your loved ones as if they were our own.
With no lock-in contracts, you can easily stop and start care whenever you need, offering you maximum flexibility.
If you’re not satisfied with any aspect of the service or product we provide, we’ll either fix it or refund your money.
You can start or stop your services at any time and change providers at any time. You are in control.
Effortlessly change carers at your request. We’ll work with you to ensure you find the perfect match for your needs.
Monitor your loved one’s care on our client app. Providing real time access to rosters, billing, care plans, and more.
Supporting Aussies for 20 years. Family-operated. Caring for your loved ones as if they were our own.
Understanding the Levels of Home Care Packages
Home Care Packages are divided into four levels, each providing different amounts of funding to support varying care needs. The levels range from basic support to high-level care.
- Level 1 – Basic Care Needs: Ideal for those requiring minimal support to manage daily tasks.
- Level 2 – Low-Level Care Needs: Suitable for individuals needing some assistance with everyday activities.
- Level 3 – Intermediate Care Needs: Provides additional support for those with more complex care requirements.
- Level 4 – High-Level Care Needs: Designed for individuals with extensive care needs, offering the highest level of funding.
Under Support at Home, there are now eight levels of funding. For more information, view our Support at Home hub.
How to Apply for a Home Care Package
The “Support at Home” program has replaced the Home Care Packages program as of 1 November 2025. If you’ve been approved for a Home Care Package after 12 September 2024 and have been notified that you are on the National Priority System, your approved funding level and place on the wait list will not change.
If you’re looking to apply for government funding, you will need to apply for Support at Home. Applying for Support at home involves a few straightforward steps to help you access the support you need. Here’s a quick overview of the process:
- Step 1: Apply for an Aged Care Assessment
Schedule an assessment through My Aged Care to determine your eligibility. This assessment will identify the appropriate level of care based on your needs. - Step 2: Develop Support Plan
Once assessed, an aged care assessor will develop a Support Plan, making a recommendation for the level of support needed and the services required, based on the assessment. - Step 3: Receive Notice of Decision Letter
You’ll receive a Notice of Decision letter and a unique referral code. - Step 4: Support at Home Funding Allocation
Determine your co-contribution by contacting Services Australia. - Step 5: Call Prestige Inhome Care
Call us on 1300 10 30 10 to book a free consultation and learn more about our services. - Step 6: Enter Agreement and Start Services
Once you’ve signed your service agreement, Prestige will develop your tailored care plan with you and your services will commence.
While you wait for your Support at Home funding to be approved, you can start with private self-funded care. This allows you to access the support you need immediately, and once your package is allocated, we can seamlessly transfer the funding to cover your ongoing care.
What is the Process?
Navigating through Government packages and applications can be overwhelming. The team at Prestige Inhome Care can assist you through the process, so you can focus on things that are most important to you and your family members.
Speak to a Care Specialist
Book a consultation
We develop tailored care plans
We create your Care Team
Your care program begins
Speak to a Care Specialist
Book a consultation
We develop tailored care plans
We create your Care Team
Your care program begins
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