“I nearly always have a special relationship with my clients, based on trust, loyalty and respect.”
Caroline has been a constant caring presence in the local, eastern suburbs community. Initially with the reputable local provider Dutiful Daughters who supported locals since 2000, like many of the Dutiful Daughter’s carers she continued on when it was acquired by boutique provider ‘Prestige Inhome Care’, remaining a committed, passionate carer with the Prestige team.
“I enjoy my work and my clients. There have been several times when at a client’s doctor appointment or out to lunch people have approached us and remarked on the connection between us,” says Caroline.
“Some clients have a lot of support from family, and I am an added bonus, giving them some peace of mind, and allowing them the time to be a family. Others have nobody, so I tend to take them under my wing with open arms and an open heart and go that little bit further to help as much as possible.”
For people considering in-home care, the match between client and carer is a significant factor before committing. Caroline explains some of the ways she breaks down barriers to connecting.
“I slowly get to know their personality and never rush or push. I encourage them to share their stories and memories, ask about their childhood and life. I also work together with the family, listen to their suggest ions and discuss what they think is best for their loved one. I can be their shoulder to lean on when they need it too”.
Caring comes naturally to Caroline but she can also appreciate that supporting clients takes more than one person. “Dutiful Daughters was like a big family and it’s great to now be with Prestige who share the same family values. Commitment, reliability, and a friendly approach. There’s a whole team of us who are there to meet the individual needs of clients.”
Prestige Inhome Care and dedicated carers like Caroline continue the 22-year commitment to proudly serving the local Sydney community with Extraordinary Care, to Extraordinary People. For more information on services, see Prestige In-Home Aged Care Services.