General
Can I change my In-Home Care provider if I am not satisfied?
Yes, you have the right to change your In-Home Care provider if you’re not satisfied with the services. At Prestige Inhome Care, we prioritise your satisfaction and will work with you to address any concerns, ensuring you receive the care you deserve.
What are the qualifications of In-Home Care workers?
Our In-Home Care workers are highly qualified professionals, including registered nurses and trained carers. All staff undergo rigorous background checks, comprehensive training, and ongoing education to ensure they provide the highest standard of care.
Can I change my In-Home Care provider if I am not satisfied?
The cost of Aged Care Services varies based on the type and level of care required. Some costs may be subsidised by the government through Home Care Packages or other programs, and any out-of-pocket expenses will be clearly outlined after a free consultation.
What is the difference between In-Home Care and Residential Aged Care?
In-Home Care allows you to receive personalised care services in the comfort of your own home, while Residential Aged Care involves moving into a facility where you receive round-the-clock care. In-Home Care offers more flexibility and allows you to stay in a familiar environment.
What Aged Care Services are available?
Prestige Inhome Care offers a wide range of Aged Care Services, including personal care, domestic support, nursing care, companionship, dementia care, respite care, palliative care, and more. These services are tailored to help you maintain independence in your own home.
Who is eligible for Aged Care Services?
Aged Care Services are available to older Australians who need assistance with daily living tasks. Eligibility is determined through an assessment by the Aged Care Assessment Team (ACAT), which evaluates your care needs.
How will Prestige keep family members informed and involved in the care process?
We believe in transparent communication. Prestige Inhome Care keeps family members informed through regular updates, open communication lines, and involvement in care planning to ensure everyone is on the same page.
Will I have to sign up for a certain time-period?
No, there is no obligation to commit to a set time-period. We offer flexible care arrangements that can be tailored to your changing needs, allowing you to adjust or cancel services as required.
Does Prestige Inhome Care employ their own staff?
Yes, Prestige Inhome Care employs a dedicated team of highly qualified and experienced carers and nurses. All staff members are carefully selected, trained, and vetted to provide the highest standard of care.
How do I know what type of care I need?
Our experienced team will help assess your needs during a free consultation. We consider your health, lifestyle, and personal preferences to recommend the best care options tailored to your situation.
How do I get started with Prestige's In-Home care Services?
Getting started is simple. Contact us to discuss your needs, and we’ll guide you through the process, including a free in-home consultation to create a personalised care plan that suits you or your loved one.
Will I have a say in the carers that Prestige provides?
Absolutely. At Prestige Inhome Care, we prioritise matching you with carers who align with your preferences and needs. We value your input and ensure that you are comfortable with the carers providing your care.
What services does Prestige Inhome Care provide?
Prestige Inhome Care offers a wide range of personalised services, including aged care, post-hospital support, dementia care, in-home nursing, palliative care, respite care, disability support, and more. We tailor our services to meet the unique needs of each client, ensuring they receive the best care in the comfort of their home.