FAQs

Many of our clients choose to begin with private self-funded care whilst they wait for the Home Care Package to be allocated.

Once you package is approved, your current care roster and care team remains in place and we simply transfer the funding across to your Home Care Package and assist with all of the paperwork.

Follow these simple steps to set up your home care package: Give Prestige Inhome Care a call on 1300 10 30 10 and we’ll guide you through the process

1. Apply for an assessment by visiting My Aged Care and follow the prompts, or call 1800 200 422
2. You will next receive a letter from My Aged Care which states what level of home care you are eligible for and your priority package level. This letter confirms you are now on the government managed national waiting list
3. You will receive a second letter indicating when your Home Care Package is 90 days away. Once you receive this letter it’s best to complete the Aged Care Fees Income Assessment form.
4. Once approved for a Government Home Care Package, talk with a Prestige Inhome Care Case Manager. Let us work with you to develop a budget and care plan that best suits your needs.

No, Prestige Inhome Care does not charge any entry or exit fees for Home Care Packages, allowing you flexibility and peace of mind when starting or ending your care.

Care and Package Management Fees cover the cost of coordinating and managing your care, ensuring you receive high-quality services tailored to your needs. These fees include administration, care planning, and ongoing support.

To get started, contact us for a free consultation. We’ll guide you through the assessment process, help you understand your funding level, and assist in creating a tailored care plan that meets your needs.

Yes, if your Home Care Package funds are exhausted, you can arrange and pay for additional services privately through Prestige Inhome Care to ensure continuity of care.

The number of hours of Home Care you receive depends on the funding level of your Home Care Package and the type of services you choose. We help you maximise your package to get the most care possible within your allocated funds.

Prestige Inhome Care offers a broad range of services through Home Care Packages, including personal care, domestic support, transport, home maintenance, companionship, nursing care, and more, all tailored to your needs.

Home Care Package funding is flexible but cannot be used for general living expenses, such as rent, food, or utilities. It is specifically intended for care services and products that support your health, safety, and well-being at home and are specifically related to the natural aging process.

With a Home Care Package, you can arrange as much or as little care as needed, based on the funding level of your package and your personal requirements. Services are tailored to your unique situation.

No, there is no fixed time-period for Home Care services. You can adjust your care plan as your needs change, and there’s no obligation to commit to long-term care if your circumstances change.

The cost of a Home Care Package depends on the level of care you receive and any additional fees, such as the Income Tested Fee or Daily Care Fee. Government subsidies cover most costs, and we’ll provide a clear breakdown of any expenses you may need to cover.

You have complete control over how your Home Care Package is used, within the framework of government legislation. Prestige Inhome Care follows a Consumer Directed Care model, allowing you to choose the services that best meet your needs and preferences.

The Daily Care Fee, also known as the Basic Daily Fee, is an optional fee that can be charged by your provider to cover daily care costs. Prestige Inhome Care does not charge a daily fee.

The Income Tested Fee is a contribution you may be required to pay towards your Home Care Package, based on your income. This fee is determined by the government and is only applicable if your income exceeds a certain threshold.

Yes, depending on your financial situation, there may be some out-of-pocket expenses, such as the Income Tested Fee or the Basic Daily Care Fee. However, the government subsidy covers the majority of the costs, and we’ll discuss any potential fees with you upfront.

A Home Care Package is a government-funded program designed to provide personalised in-home care services for older Australians, allowing them to live independently in their own homes. The package covers a wide range of services, tailored to meet individual needs.