9 Steps to Access Support at Home
Are you unsure of how to apply for Support at Home?
The Support at Home program will commence 1 November 2025. Prestige is dedicated to helping you understand the new program and make life better for you at home.
Download the flyer to view the 9 steps you’ll need to follow to access Support at Home services.
Contact Us
We provide a range of services, from personal care and domestic assistance to nursing support and respite care. We have offices in Melbourne, Mornington, Geelong, Sydney, or the Sunshine Coast.
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Are you on the HCP Waitlist?
If you’ve been approved for a Home Care Package after 12 September 2024 and have been notified that you are on the National Priority System, your approved funding level and place on the wait list will not change. When your government funding is applied, you will automatically transition to the Support at Home program on an equivalent funding level and with your approved services.
Our Care Specialists can help you understand your care options while you wait for funding.
I have a Home Care Package
Current Home Care Package recipients will transition to Support at Home on 1 July 2025. There’s no need for reassessment, as clients will be automatically transferred with equivalent funding levels. If you have any unspent funds, they will also carry over, providing additional flexibility for accessing services or approved assistive technologies.
If your needs change and you think you require a higher level of support, you can be re-assessed. Following this you will transition fully into Support at Home and its program framework with a new SAH funding level.
If you’re unhappy with your current provider, speak to our Care Specialist team about how to switch providers. We can make the process easy and seamless.
Downloadable guide
To find out more about the Support at Home program, please download our free guide.
Support at Home Government Resources
- Support at Home Government Booklet
- Factsheets and Guides
- Other helpful resources on Support at Home, provided by the government