At Prestige Inhome Care, we understand that everyone has different needs. We know that having a carer support you in your own home is a big step, and your current provider may not be the right fit.
Our priority is ensuring you get the most out of your home care package. If you’re considering switching providers, we can help you understand and navigate the steps, from notifying Services Australia, My Aged Care, right through to the transfer of services.

At Prestige, we believe your care funds should be spent on high-quality services, not unnecessary fees. Here’s how we make a difference:

• No lock-in contracts: Start or stop services anytime, without obligation.
• True flexibility: Choose the hours of care that suit your lifestyle, with a care plan that is tailored to your needs.
• Transparent fees: We pride ourselves on offering competitive rates with no hidden costs.
• Experienced case managers: Our dedicated professionals help you get the maximum value from your home care package.

Thinking about switching? Here are a few tips:

• Research other providers and compare their offerings.
• Check the rates and fees—do they appear to be transparent with their fees?
• Look into the services provided—do they align with your needs?
• Ask if there are any lock-in contracts or if they provide the flexibility to change.

If you’re feeling uncertain about making a change, know that exploring your options is the first step toward ensuring you receive the best care possible. At Prestige, we’re not just here to provide care; we’re here to assist you with your understanding and choice. Feel free to reach out for a no-obligation consultation—together, we can find the best solution for you.

How to switch home care providers

If you’re considering switching providers, we can help you understand and navigate the steps, from notifying Services Australia, My Aged Care, right through to the transfer of services.

Here is a summary of the steps you need to take to switch providers. When you decide to change providers, you need to:

1. Give your referral code to the new provider
2. Agree on a start date with thew new provider
3. Provide written notice to your current provider
4. Agree on a cessation date with your current provider
5. Contact your new provider – sign up and commence services

Even if you’re unsure about switching, we’re happy to listen. You don’t need to decide right away—Prestige Inhome Care is always available to answer your questions, provide information, and support you in making the best decision for your care needs.