What Do The New HCP Admin Fee Caps Mean For You?

The Australian Government has recently taken action to reduce excessive Home Care Package (HCP) charges and make it easier to compare prices between providers. Today we unpack what these changes mean for Home Care Package recipients and explore how Prestige Inhome Care’s fees weigh up against the new fee updates.

July 30, 2023

What Are The HCP
Pricing Changes?

From 1 January 2023, providers must charge
no more than:


  • 20 per cent of the package level for care management
  • 15 per cent of package level for package management.

According to the government’s pricing update, depending on your package level, you can be
charged up to the following per fortnight:

How Do Prestige HCP
Admin Fees Compare
With The Rest?

Prestige Inhome Care clients will be happy to hear that our Care Management and Package Management fees are well below the maximum fee caps set by the Government.
Prestige’s combined Care Management and Package Management fees to total 29%. This figure is below that of many other providers and the maximum 35% fee cap (combined care management and package management) that the Government has allowed for.

Exit Fees And Other Charges

It has always been policy for Prestige Inhome Care to never charge exit fees when clients discontinue HCP services with us. This has been one way we have demonstrated our commitment to ensuring clients receive as much value as possible from their Home Care Package.

From 1 January 2023, providers will also not be allowed to charge exit fees*.

From 1 January 2023, providers will
also not be allowed to charge
separate charges for brokerage
or subcontracting of third-party
goods or services*.

Prestige will be implementing a new preferred provider arrangement for third party services to ensure our clients are able to maximise the value of their Home Care Package. This will allow us to secure the best possible rates and value for our HCP clients and ensure the third-party provider fees remain stable.

Ensuring Your Care
Plan Works For You

Your care plan is your Home Care Package in action. It is very important to have a care plan in place which is centred around your needs.
Prestige case managers work with you and your family to develop individualised care plans, designed to address your unique requirements and goals. Our approach is to maintain consistent communication between our office staff  and clients /families, to ensure a continuous and common understanding of the care provided. Care plans are reviewed twice yearly and can also be updated where client’s needs change.

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