Coronavirus Updates

coronavirus header-01

At Prestige, the safety and care of all our clients and employees is paramount, and we are committed to working with you or your loved one to safeguard against health risks. We are regularly following the advice of Federal and State health authorities in regard to this situation. We are also monitoring any health issues alerts that provide warning on disease outbreaks. Furthermore, we will ensure that our carers practise good hand hygiene, wear masks and as far as possible, adhere to 1.5m physical distancing.

To read the latest client letter from our CEO click here.

National Coronavirus Helpline

Friendly Reminder from Prestige Inhome Care

If you or any household members have a fever, cold/flu symptoms, or have had contact with any suspected or confirmed COVID-19 case, please call our office immediately on 1300 10 30 10 to notify us and reschedule services.

Infection Control

Our nurses and carers are fully trained in infection control and prevention procedures, including good hand hygiene. 

All our staff will be screening each client prior to visiting and if a client or member of the household is unwell, we’ll work with our clients to reschedule their care.

We have encouraged all our staff to get the annual flu vaccination and  encourage you and your loved ones to get vaccinated to help reduce the spread of influenza. 

Prestige has comprehensive infection prevention practices in place and provides personal protective equipment to our employees. We continue to adhere to:

  • performing hand hygiene
  • government requirements in relation to wearing face masks
  • conduct and encourage respiratory hygiene and cough etiquette
  • use of personal protective equipment (PPE) when necessary
  • routinely clean work environments as cleaning is an essential part of disinfection
  • guidelines for the safe support for a person with laundry

all aiding to mitigate the impact of the virus. 

At Prestige, we have had one confirmed case of coronavirus with a staff member to date. Thanks to our strict infection control procedures, it has not spread to any of our clients or other staff members. Our staff member is recovering well, but this acts as a reminder of the importance of our infection control and prevention procedures and working together to stop the spread.

Click on the Download button below to view a handy infosheet from the Department of Health listing six steps you can take and hygiene practice you can follow in your own home to help stop the spread.

The Australian Government has launched a new COVID-19 training program at This training is for care workers across all settings, including aged care (both in residential aged care facilities or with visiting carers at home, including cleaners and cooks).

Use of Masks in the Community, Disability and Aged Care Settings 

Our staff have been provided with masks and we will continue to do so, until otherwise advised by the Department of Health. 

How does a face mask stop the spread of infection?

A face mask acts as a simple barrier to help prevent droplets from travelling into the air, onto surfaces or onto other people when an infected person coughs, sneezes or talks. COVID-19 can still be spread from an infected person who is asymptomatic. This is why the we are now enforcing everyone to wear one; protecting others from yourself. 

 How to put on a medical face mask?

  1. Wash your hands with alcohol-based hand sanitiser or soap and water.
  2. Inspect the mask for tears, holes or damage. Do not wear a mask that has already been worn.
  3. Identify the top of the mask, where there is usually a metal noseband.
  4. Identify the inside of the mask, which is usually white.
  5. Place the mask on your face covering your nose, mouth and chin.
  6. Make sure there are no gaps between your face and the mask.
  7. Pinch the metal noseband so that it moulds to the shape of your nose.
  8. Do not touch the front of the mask.
  9. If you accidentally touch the front of your mask, wash your hands.


How to remove a face mask?

  1. Wash your hands with alcohol-based hand sanitiser or soap and water.
  2. Remove the mask from behind your ears or the back of your head.
  3. Do not touch the front of the mask. If you do accidentally, clean your hands.
  4. Lean forward and pull the mask from your face.
  5. Medical masks are made for single use only. Put the used mask in the bin.

Medical face masks should be thrown out if they become wet, soiled or damaged.

If you are wearing a cloth mask you should wash your mask in hot water every day, but if your mask is clean and remains dry, you can store it in a clean, resealable plastic bag. 

It's Safe to Have Home Care

Prestige continues to receive updates on resources and advice from the Federal and State health authorities.  It is vital we safeguard our providers of in-home care in order to minimise infection-related risks. As information is provided we constantly share it with our employees so they can provide the best care for you or your loved one.

The Australian Government has a prepared information sheet for recipients of home care services. It outlines that we must implement standard and transmission‑based precautions to prevent and control infection, advice on preparing equipment, cleaning and working with recipients in care.

We are clearly communicating to our staff that monitoring their own health will help ensure our clients are protected and safe, and frequently notifying them of any change to processes and priorities.

For those in Melbourne under stage 4 restrictions, community services is one of the business which are able to continue providing services. This means we are able to support you in your home. There will be changes to shopping and community transport shifts, but we will work with you to ensure we following the directions set out by the Victorian Government. 

To access the Government information sheet for older people who may have an aged care worker visiting them at homeClick Here 

Prestige is Here to Help You at Home

Coronavirus in-home support

Prestige have trained staff who will enable you or your loved one to continue to live self-sufficiently with comfort while living at home for longer, without compromising privacy, safety or personal attention.

Our team of care providers visiting your home are taking all the necessary measures to ensure you and your loved one stay safe. This includes following advice from Australia’s Chief Medical Officer about when to use protective equipment.

At Prestige we adhere to 
medical advice to protect you, your loved one and themselves.

Further, we have been instructed that most of the time our staff are not required to wear personal protective equipment such as masks, gloves, aprons or gowns, and protective eyewear.  However, personal protective equipment must be worn if:

  • you or loved one has been diagnosed with COVID-19
  • you or your loved one is suspected of having COVID-19
  • you or your loved one is displaying symptoms of COVID-19

Any of our staff displaying symptoms of COVID-19 are NOT allowed to work and our testing procedures have  been paramount.

Prestige staff, through our inhome support services can provide:

  • 24 hour care, aged care, respite care, pallative care, disability care and nursing
  • transport to and from various appointments
  • contact free shopping
  • telehealth sign-ups
  • personal care, meal preparation companionship
  • home and garden maintenance, domestic care, meal preparation and home help

The Latest Australian Government Information

To view the latest COVID-19 health alert from the Department of Health go to: 

Government Advice for Senior Australians

Despite the success in suppressing the virus, the Victorian outbreak has shown that social distancing rules must be maintained at least until a vaccine or effective treatment is found.

Relative to those in care, the Government has also provided guidelines for maintaining good hygiene and, the access and use of PPE. Prestige provides PPE to their carers to protect them from infection while caring for someone with suspected or confirmed COVID-19, as well as information regarding the Do’s and Don’ts of wearing a face mask.

Older Persons COVID-19 Support Line

The Older Persons COVID-19 Support Line provides information and support to senior Australians, their families and carers. Call Monday to Friday, except public holidays, from 8.30am to 6pm.

Older Persons COVID-19 Support Line:      1800 171 866

The government has a helpful Factsheet for Older Australians on COVID-19Click Here

For more information on government advice for older people: Click Here

Mental Health

Moderated Online Social Therapy: Moderated Online Social Therapy (MOST) platform is the first single digital solution specifically designed to integrate with, and address, the key limitations of current youth mental health services. It has been designed with and for young people and existing services, providing clinicians with evidence-based tools that can be used across the diagnostic and severity spectrums and all stages of treatment.

In response to the COVID-19 crisis in 2020, Orygen Digital’s MOST platform was generously supported by a $6 million grant from the victorian government to fast track its roll-out across the state.

Smiling Mind: Smiling Mindis a meditation app for young people. It has been developed by a team of psychologists and uses mindfulness to boost calmness, contentment and clarity. Mindfulness meditation has been shown to help manage stress, resilience, anxiety, depression and improve general health and wellbeing.

Other resources:

beyond blue

BlackDog Institute

This is an anxious and uncertain time for everyone and support is vital and available. For more information about managing stress and support options, call the Coronavirus Mental Wellbeing Support Services on 1800 512 348 or visit

CovidSafe App


The COVIDSafe app, which is part of the Australian government’s work to slow the spread of COVID-19, provides up to date information and advice. Take advantage of checking your symptoms, getting information and urgent updates (such as the quick containment of an outbreak or revised restrictions) and finds close contacts of COVID-19 cases. The app speeds up the current manual process of finding people who have been in close contact with someone with COVID-19. This means you’ll be contacted more quickly if you are at risk and reduces the chances of you passing on the virus to your family, friends and other people in the community.

This app is entirely voluntary and downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians.

Stay Covid Free and Do The 3

             Stay Home

Avoid leaving your house for any non-essential activity.

Stay at home unless you are:

  • going to work or education
  • shopping for essential supplies such as groceries
  • going out for personal exercise in the neighbourhood, on your own or with one other person
  • attending medical appointments or compassionate visits.

Medical services, supermarkets, banks, petrol stations, postal and home delivery services remain open.

      Stay Connected

  • check in on family and friends by phone or online.
  • deliver groceries and essential goods to older relatives and vulnerable people (leave them at the door)
  • key volunteer organisations and charities can provide services to people who need them most

Health information

Symptoms of coronavirus include:

  • fever
  • coughing
  • sore throat
  • fatigue
  • shortness of breath

If you are sick and think you might have coronavirus, seek medical help.

You can call the National Coronavirus Helpline for information.

If you require translating or interpreting services, call 131 450. 

             Stay Safe

Always practise good hygiene, wash your hands for 20 seconds with soap and water, cover your coughs, avoid touching your eyes, nose and mouth.

Maintain social distance of at least 1.5 metres when outside your home.

Try and …

  • avoid physical greetings such as handshaking, hugs and kisses
  • use tap and go instead of cash
  • travel at quiet times and avoid crowds
  • be well informed and only use trusted official information (download the Coronavirus Australia mobile phone app, subscribe to the Coronavirus Australia WhatsApp service, and visit for the latest information)

Note – there are revised restrictions for: 

  • attending pubs, registered and licensed clubs
  • hotels, except for rooms and accommodation areas
  • restaurants and cafes
  • places of worship
  • food courts inside shopping centres
  • auction houses, real estate auctions and open inspections
  • outdoor and indoor markets – excluding food markets
  • beauty therapy, waxing, nail salons, spas and massage
  • community and recreation centres
  • personal training will be limited to 10 people
  • social and sporting-based activities, involving large groups
  • galleries, museums, libraries, national institutions and historic sites
  • community clubs, halls and RSLs

How Can You Protect Yourself

As we move towards a COVIDSafe Australia, it is important for people at greater risk of serious illness if they get COVID-19 to take extra steps to protect themselves.

You or your loved one should maintain good hygiene and take care when interacting with other people. The best defences includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of used tissues immediately into a rubbish bin and washing your hands
  • washing your hands often with soap and water, including before and after eating and after going to the toilet, and when you have been out to shops or other places
  • using alcohol-based hand sanitisers (60% alcohol), where available
  • cleaning and disinfecting surfaces you have touched
  • staying 1.5 metres distance between other people
  • continuing to stay at home and avoid contact with others
  • continuing to avoid non-essential travel
  • considering having the chemist deliver your medicines
  • considering having your groceries and essential items delivered to your home
  • downloading the COVIDSafe app to your smartphone for the times you do need to go out. Prestige staff can assist you or your loved one with this or call the Older Persons COVID-19 Support Line for help

Remember, it’s important to still feel connected, happy and healthy in your own home, as well as keeping up normal daily routines, (eating well, drinking enough water, exercising and sleeping well).

Also, stay connected with your family, friends and your local community. Using technology like phone, email or social media. This can more difficult for our aged clients, which is why we have care workers who regularly visit to improve their quality of life.

It is also important to get a daily dose of fresh air and vitamin D, whether you’re out and about, down the street, private yard or balcony. Keep your mental health strong!

Further information

Department of Health Coronavirus Health Alert:

Department of Health Advice for the Health and Aged care sector :

Department of Health Fact sheet for Older Australians:

If you have any questions or concerns, our team are available to support you 24/7 on 1300 10 30 10