Coronavirus Updates

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At Prestige, the safety and care of all our clients and employees is paramount, and we are committed to working with you or your loved one to safeguard against health risks. We are regularly following the advice of Federal and State health authorities in regard to this situation. We are also monitoring any health issues alerts that provide warning on disease outbreaks. Furthermore, we will ensure that our carers and you or loved one observes the hygiene and, as far as possible, the personal distance recommendation of keeping well.

All Prestige clients are urged to read our latest letter on our Coronavirus Response: Click Here

It's Safe to Have Close Contact Home Care

Prestige continues to receive updates on resources and advice from the Federal and State health authorities.  It is vital we safeguard our providers of in-home care in order to minimise infection-related risks. As information is provided we constantly share it with our employees so they can provide the best care for you or your loved one.

The Australian Government has a prepared information sheet for recipients of home care services. It outlines that we must implement standard and transmission‑based precautions to prevent and control infection, advice on preparing equipment, cleaning and working with recipients in care.

We are clearly communicating to our staff that monitoring their own health will help ensure our clients are protected and safe, and frequently notifying them of any change to processes and priorities.

To access the Government information sheet for health care face to faceClick Here 

Coronavirus Overview

Prestige is reviewing its clinical governance processes and how they apply to the current situation, which may change rapidly. We have adopted a systematic approach to maintaining and improving the quality of our clients’ care. We have also identified any staff members in risk groups and/or unable to deliver face to face care (depending on the individual circumstance).  We are mindful of keeping records of training relating to infection prevention and control, and identified moments of hand hygiene.

Currently the Department of Health has identified confirmed cases including those who receive in-home care since 22 January. The bottom axis shows the Australian total and each state and territory (majority of cases reported are in NSW).

corona graph

Source click here

Government Advice for Senior Australians

There are now less than 500 active cases in Australia, and over the past week, daily infection rates have remained low. Testing remains high, with more than 1.37 million tests undertaken in Australia. The Government states that they will continue to have the right controls in place to test more people, trace those who test positive and respond to local outbreaks when they occur. Given the success of the health system in reducing transmission, states and territories now have plans in place to move to Step 2 conditions.

The Government has issued instructions on how to help slow the spread of COVID-19 with regard to physical distancing and the following of limits on public gatherings. 

Relative to those in care, the Government has also provided guidelines for maintaining good hygiene and, the access and use of PPE. Prestige provides PPE to their carers in need to protect them from infection while caring for someone with suspected or confirmed COVID-19.

The government has also released a helpful Factsheet for Older Australians on COVID-19Click Here

All Aged Care Workers to Have Influenza Vaccine

Scientists from around the world are working on developing a vaccine for COVID-19. The World Health Organization believes this may be available within 18 months.

In the meantime, annual vaccination is the most effective way to reduce the impact of the flu and minimise infection related risks in the community, particularly in aged care. At Prestige we are taking precautions to prevent and control the flu by identifying and complying with all relevant Commonwealth and state or territory legislation and regulatory requirements, having an effective infection prevention and control program and offer free flu vaccinations to our staff. 

We still encourage you and your loved ones to get vaccinated to help reduce the spread of influenza. You or your loved one may be eligible for free vaccination under the National Immunisation Program, some eligibility criteria include:

  • Children aged 6 months to under 5 years, and people aged 65 years and older
  • People with a medical condition (chronic illnesss) who are high risk
  • Indigenous Australians older than six months
  • pregnant women at any stage of pregnancy

CovidSafe App


The COVIDSafe app, which is part of the Australian government’s work to slow the spread of COVID-19, provides up to date information and advice. Take advantage of checking your symptoms, getting information and urgent updates (such as the quick containment of an outbreak or revised restrictions) and help locate persons with the virus.

This app is entirely voluntary and downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians.

Revised Limits of Public Gatherings

Australia has been highly successful in ‘flattening the curve’. Now, each state and territory governments have different restrictions in place for public gatherings in a 3-Step Plan to a COVIDSafe Australia. Please take the time to visit the website relevant to your state or territory for more information.

Although, special restrictions still remain in place for aged care facilities to protect older Australians (revised 21 April) by the Australian Health Protection Principal Committee (AHPPC). Click here 

Now we’re able to make those first important small steps — connect with friends and family; allowing groups of people to be together in homes and in the community.

Some relevant facts include:

  • Non-work gatherings of up to 10-20 depending on your state or territory
  • Up to 5 visitors at home in addition to normal residents
  • Weddings may have up to 20 guests in addition to the couple and the celebrant
  • Funerals may have up to 50 mourners
  • Religious gatherings may have up to 20 attendees

Sport and recreation activities will resume in stages, applying to high performance, community, and individual activities.

For detailed information on how each state or territory move forward and enforce new easing rules, for instance on gatherings, and the latest COVID-19 advice:  

VIC:  Click here

NSW:  Click here

QLD:  Click here

WA:  Click here

ACT: Click here 

NT:  Click here

SA:  Click here

TAS:  Click here

Infection Control

Prestige has comprehensive infection prevention practices in place and provides personal protective equipment to our employees. We continue to adhere to:

  • performing hand hygiene
  • conduct and encourage respiratory hygiene and cough etiquette
  • use of personal protective equipment (PPE) when necessary
  • routinely clean work environments as cleaning is an essential part of disinfection
  • guidelines for the safe support for a person with laundry

all aiding to mitigate the impact of the virus. 

The Australian Government has launched a new COVID-19 training program at This training is for care workers across all settings, including aged care (both in residential aged care facilities or with visiting carers at home, including cleaners and cooks).

Stay Covid Free and Do The 3

             Stay Home

Avoid leaving your house for any non-essential activity.

Stay at home unless you are:

  • going to work or education
  • shopping for essential supplies such as groceries
  • going out for personal exercise in the neighbourhood, on your own or with one other person
  • attending medical appointments or compassionate visits.

Medical services, supermarkets, banks, petrol stations, postal and home delivery services remain open.

      Stay Connected

  • check in on family and friends by phone or online.
  • deliver groceries and essential goods to older relatives and vulnerable people (leave them at the door)
  • key volunteer organisations and charities can provide services to people who need them most

Health information

Symptoms of coronavirus include:

  • fever
  • coughing
  • sore throat
  • fatigue
  • shortness of breath

If you are sick and think you might have coronavirus, seek medical help.

You can call the National Coronavirus Helpline for information.

If you require translating or interpreting services, call 131 450. 

             Stay Safe

Always practise good hygiene, wash your hands for 20 seconds with soap and water, cover your coughs, avoid touching your eyes, nose and mouth.

Maintain social distance of at least 1.5 metres when outside your home.

Try and …

  • avoid physical greetings such as handshaking, hugs and kisses
  • use tap and go instead of cash
  • travel at quiet times and avoid crowds
  • be well informed and only use trusted official information (download the Coronavirus Australia mobile phone app, subscribe to the Coronavirus Australia WhatsApp service, and visit for the latest information)

Note – there are revised restrictions for: 

  • attending pubs, registered and licensed clubs
  • hotels, except for rooms and accommodation areas
  • restaurants and cafes
  • places of worship
  • food courts inside shopping centres
  • auction houses, real estate auctions and open inspections
  • outdoor and indoor markets – excluding food markets
  • beauty therapy, waxing, nail salons, spas and massage
  • community and recreation centres
  • personal training will be limited to 10 people
  • social and sporting-based activities, involving large groups
  • galleries, museums, libraries, national institutions and historic sites
  • community clubs, halls and RSLs

Prestige is Here to Help You at Home

Prestige have trained staff who will enable you or your loved one to continue to live self-sufficiently with comfort while living at home for longer, without compromising privacy, safety or personal attention.

Our team of care providers visiting your home are taking all the necessary measures to ensure you and your loved one stay safe. This includes following advice from Australia’s Chief Medical Officer about when to use protective equipment.

At Prestige we adhere to 
medical advice to protect you, your loved one and themselves.

Further, we have been instructed that most of the time our staff are not required to wear personal protective equipment such as masks, gloves, aprons or gowns, and protective eyewear.  However, personal protective equipment must be worn if:

  • you or loved one has been diagnosed with COVID-19
  • you or your loved one is suspected of having COVID-19
  • you or your loved one is displaying symptoms of COVID-19

Any of our staff displaying symptoms of COVID-19 are NOT allowed to work and our testing procedures have  been paramount.

Prestige staff, through our inhome support services can provide:

  • 24 hour care, aged care, respite care, pallative care, disability care and nursing
  • transport to and from various appointments
  • personal care, meal preparation companionship
  • home and garden maintenance, domestic care, meal preparation and home help
Coronavirus in-home support

How Can You Protect Yourself

As we move towards a COVIDSafe Australia, it is important for people at greater risk of serious illness if they get COVID-19 to take extra steps to protect themselves.

You or your loved one should maintain good hygiene and take care when interacting with other people. The best defences includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of used tissues immediately into a rubbish bin and washing your hands
  • washing your hands often with soap and water, including before and after eating and after going to the toilet, and when you have been out to shops or other places
  • using alcohol-based hand sanitisers (60% alcohol), where available
  • cleaning and disinfecting surfaces you have touched
  • staying 1.5 metres distance between other people
  • continuing to stay at home and avoid contact with others
  • continuing to avoid non-essential travel
  • considering having the chemist deliver your medicines
  • considering having your groceries and essential items delivered to your home
  • downloading the COVIDSafe app to your smartphone for the times you do need to go out. Prestige staff can assist you or your loved one with this or call the Older Persons COVID-19 Support Line for help

Remember, it’s important to still feel connected, happy and healthy in your own home, as well as keeping up normal daily routines, (eating well, drinking enough water, exercising and sleeping well).

Also, stay connected with your family, friends and your local community. Using technology like phone, email or social media. This can more difficult for our aged clients, which is why we have care workers who regularly visit to improve their quality of life.

It is also important to get a daily dose of fresh air and vitamin D, whether you’re out and about, down the street, private yard or balcony. Keep your mental health strong!

Supermarket Shopping

It’s reassuring that supermarket shopping is  returning to a sense of normality in everyday life as restrictions are eased, Noteably new measures exist in-store to ensure a safe environment for customers and team members, from Monday June 1.

We’ll now be able to:

  • have bag packing at the checkout (customers find this service helpful yet some customers prefer to  continue packing their own bags during this time)
  • bring our own bags when shopping (however, to help with ongoing hygiene practices, it has been recommended to ensure they are clean)

Protecting the community is paramount and their focus remains that:

  • all customers and team members must keep observing social distance guidelines
  • sanitiser stations are at the front of all stores and available for customers as they enter
  • assisted checkouts are cleaned after every transaction
  • perspex screens have been installed at every register.

All product restrictions that were put in place due to the pandemic have now been lifted.

Extended trading hours have been re-introduced.


Prestige is registered with the Department of Human Services (DHS) and is a fully registered provider of services under the National Disability Insurance Scheme (NDIS).

As part of our ongoing commitment to supporting NDIS participants during this time, the NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop, have priority access to home delivery services – purchase grocery items online to be delivered to your home.

All NDIS participants have now been assigned a unique home delivery access code to get priority access to supermarket home delivery services. 

World Health Organisation (WHO)

The best way to prevent and slow down transmission is be well informed about COVID-19 virus. Protect yourself and others from infection by washing your hands or using an alcohol based rub frequently and not touching your face. 

The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

At this time, there are no specific vaccines or treatments for COVID-19. However, there are many ongoing clinical trials evaluating potential treatments. WHO will continue to provide updated information as soon as clinical findings become available.

For further information: your questions answered; travel advice; situation reports; media resources; research and development; strategy and planning; operations; and mythbusters. Click here

Further information

Department of Health Coronavirus Health Alert:

Department of Health Advice for the Health and Aged care sector :

Department of Health Fact sheet for Older Australians:

If you have any questions or concerns, our team are available to support you 24/7 on 1300 10 30 10