Coronavirus Update


Thank you for entrusting Prestige Inhome Care to support you or your loved one.

At Prestige, the safety and care of all our clients and employees is paramount, and we are committed to work with you or your loved one to prevent the risk. We are closely monitoring and following the advice of the Federal and State health authorities in regard to this situation. All of our employees are aware of the need to notify us should they have any concerns about the health of a client or themselves. We have provided notification to all employees around the travel risk warnings in place and are closely monitoring this changing information. Any of our employees who have recently returned from overseas travel or have a household member who has recently returned from overseas, are to self-isolate for 14 days from their return date.

Prestige has comprehensive infection prevention practices in place and provides personal protective equipment to our employees. We conduct annual education around Hand Hygiene training for all our employees and have expedited this year’s training for all employees to complete. As part of this training our online learning platform has produced a training video which explains the virus and symptoms of the disease. This course also provides practical demonstrations of hand hygiene, application and removal of personal protective equipment and practical strategies to help prepare and mitigate the impact of coronavirus. This course includes an interview with a Microbiologist, who educates in infection control, and will discuss the virus and its potential impact to adult social care, and steps that can be taken to protect clients in our care as well as employees.

Closure of Non-essential Services

We wanted to reassure you that providing in-home care and support for people with disability and ageing Australians are still considered essential services for the community.

The government has announced the closure of all non-essential services, this includes:


  • Supermarkets
  • Banks
  • Pharmacies
  • Health Care and Aged Care Services
  • Petrol stations
  • Freight and delivery services
  • Butchers, bakeries and greengrocers
  • Newsagencies
  • Bottle shops
  • Accommodation section of hotels


  • Pubs, registered and licensed clubs, excluding bottle shops attached to these venues
  • Hotels, except for rooms and accommodation areas
  • Gyms and indoor sporting venues
  • Cinemas, entertainment venues, casinos and nightclubs
  • Restaurants and cafes, which are now restricted to takeaway and/or home delivery
  • Places of worship, which may only be used for weddings and funerals, provided they stick to the previous rule of one person per four square metres in enclosed spaces
  • Food courts inside shopping centres – however, take-away and delivery will be allowed
  • Auction houses, real estate auctions and open house inspections
  • Outdoor and indoor markets – excluding food markets
  • Beauty therapy, tanning, waxing, nail salons, spas, massage and tattoo parlours
  • Amusement parks and arcades
  • Concert venues, theatre, arenas, auditoriums, stadiums
  • Play centres, both indoor and outdoor
  • Community and recreation centres
  • Personal training will be limited to 10 people, with social distancing strictly enforced
  • Social and sporting-based activities, involving large groups
  • Galleries, museums, libraries, national institutions and historic sites
  • Community clubs, halls and RSLs
  • Health clubs, fitness centres, saunas, wellness centres, public swimming pools
  • Weddings are restricted to couples, the celebrant and witnesses (no more than five people)
  • Funerals have been restricted to no more than 10 people
  • Hairdressers and barber shops can operate, but a customer must not be on the premises for more than 30 minutes

Infection Prevention Training

Australian Government Department of Health: Infection Control Training Module – How to protect yourself and the people you are caring for from infection with COVID-19  – Click here

Coronavirus and Disability: Infection Prevention, Free online training. Click here

COVID-19 and Aged Care. Free online training. Click here

When You Can and Cannot Work

Like others, health and aged care workers need to isolate themselves for 14 days after:

  • Returning from overseas

Being in close contact with someone confirmed to have COVID-19

How can you help?

With the increasing recommendation to socially distance yourself to limit the spread of Coronavirus it is important for people to still feel connected, happy and healthy in your homes.

In the community we do already have clients who may be already restricted to their homes and we recommend that it is important to keep up their normal daily routine, that being eating well, drinking enough water, exercising and sleeping well.

It is also important to stay connected with your family and friends and your local community. Using technology like phone, email or social media is a great way to stay connected. This can more difficult for our aged clients, which is why we have care workers who regularly visit to improve their quality of life.

It is also important to go outside, getting out in the fresh air and vitamin D in your yard or on your balcony. Being stuck in a room can affect your mental health, so changing your environment is really important.

This is also a great time to do things that help you relax and use isolation as an opportunity to do activities you don’t usually have time for.

The World Health Organisation has launched the #SafeHands Challenge to promote the importance of handing washing to fight against the spread of coronavirus. Handwashing or using a sanitiser can kill the virus that may be on your hands. 


Woolworths and Coles have introduced special hours in their supermarkets to ensure that older people and people with disabilities will be able to shop in less crowded aisles during the coronavirus pandemic.

Both shops are opening exclusively between 7:00am and 8:00am to give those groups a chance to do their shopping before the rush begins.


To ensure vulnerable customers in the community have access to delivery services at this time, Woolworths will be providing a Priority Assistance service with dedicated delivery windows. Find out more.


For further information, please visit the below websites;

Other resources the World Health Organisation has shared is, How to protect yourself against the Coronavirus 

Can masks protect against the new coronavirus infection?

Department of Health Coronavirus Health Alert –

Department of Health Advise for the Health and Aged care sector –

If you have any questions or concerns, our team are available to support you 24/7 on 1300 10 30 10